Shannon Bradford
Fort Worth,TX
Summary
My background is in customer service, and cleaning. I enjoy making customers happy. I like people. I also like to learn new things.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deli Clerk
Whole Food Market
Fort Worth, TX
11.2024 - 11.2025
- Provided exceptional customer service by assisting with product selection and inquiries.
- Maintained cleanliness and organization in deli area, ensuring compliance with health standards.
- Operated deli equipment safely and efficiently, enhancing operational workflow.
- Collaborated with team members to prepare fresh products daily, meeting customer demands.
Cashier
Sprouts Farmers Market
Fort Worth, TX
01.2022 - 11.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Courtesy Clerk
Sprouts Farmers Market
Fort Worth, TX
01.2022 - 11.2024
- As a courtesy clerk, I bring in shopping carts, clean spills, help customers carry their groceries to their vehicle, clean restrooms, Cafe eating room, break room. I keep the store swept and log sweeps every hour. I put un-purchased product back on the shelf.
Deli Clerk
Sprouts Farmers Market
Fort Worth, TX
01.2022 - 11.2024
- Prepared and cooked a variety of deli items, including sandwiches, salads, soups, and hot entrées
- Followed recipes and portion control guidelines to ensure consistent quality and minimize waste
- Maintained cleanliness and sanitation standards in food preparation areas, adhering to health department regulations
- Provided exceptional customer service by assisting customers with menu selection and answering questions about ingredients or dietary restrictions
- Operated deli equipment such as slicers, grills, ovens, fryers, and steamers safely and efficiently
- Ensured proper storage of perishable items to maintain freshness and prevent spoilage
- Trained new employees on food safety procedures, cooking techniques, and customer service protocols
- Adhered to all company policies regarding food handling procedures to ensure compliance with health codes
- Developed strong relationships with regular customers through personalized service resulting in increased loyalty
- Participated in staff meetings to discuss operational improvements or address any concerns related to the deli department
- Conducted regular inspections of food preparation areas to identify potential hazards or violations of safety standards
- Assisted in training kitchen staff on proper cooking techniques for specific dishes or recipes
- Assisted in the coordination of catering orders, ensuring timely delivery and setup at off-site locations
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
- Resolved customer complaints or concerns promptly and effectively, ensuring customer satisfaction
- Implemented portion control measures to minimize waste and control costs
- Maintained a clean and organized work area, including proper storage of ingredients, utensils, and equipment
- Followed all safety protocols when handling knives, hot surfaces, or potentially hazardous materials
- Collaborated with other departments such as bakery or grocery to ensure seamless operations across different areas of the store
- Assisted in conducting regular inventory counts to reconcile stock levels with sales records
- Developed creative garnishing techniques to enhance the visual appeal of deli items
- Increased efficiency by implementing streamlined processes for food preparation and assembly
- Trained team members on proper sanitation practices to maintain a safe working environment
- Maintained knowledge of allergens present in various ingredients used in deli items, providing accurate information to customers with dietary restrictions
- Participated in promotional events or tastings to showcase new products or seasonal offerings
Food Demonstrator
Sprouts Farmers Market
Fort Worth, TX
01.2022 - 11.2024
- Engaged with customers, providing detailed information about the product's features, benefits, and usage
- Prepared and presented food samples in an appealing manner to attract customer interest
- Effectively communicated key selling points of the product to potential customers
- Answered customer questions regarding ingredients, allergens, and nutritional information
- Maintained a clean and organized demonstration area throughout the event
- Collaborated with store managers to schedule and coordinate demonstration events
- Monitored customer feedback on products and reported insights to management for improvement purposes
- Achieved XX% increase in sales by effectively demonstrating product value to customers
- Built strong relationships with store staff members to ensure smooth execution of demonstrations
- Provided exceptional customer service by addressing concerns or issues raised during demonstrations
- Trained new food demonstrators on effective presentation techniques and product knowledge
- Developed creative strategies to capture customer attention during busy periods or competing events nearby
- Adhered strictly to health and safety guidelines while handling food samples
Grocery Clerk
Sprouts Farmers Market
Fort Worth, TX
01.2022 - 11.2024
- My experience in grocery is not extensive. I've done conditioning/facing, stocking, Backstock, building display, rotating for Fifo, spot checks and pick-list. I want to know more.
Porter / night watchman
RIDGLEA COUNTRY CLUB
Fort Worth, TX
01.2018 - 12.2022
- Set up and broke down furniture and decor for events.
- Closed and opened the club for business.
- Watched the property for break-ins.
- Prepared morning amenities.
- Cleaned restaurant floors and ballroom floors.
Housekeeping Attendent
RIDGLEA COUNTRY CLUB
Fort Worth, TX
06.2017 - 07.2018
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Stocked and replenished amenities such as toiletries, towels, and bedding to meet guest needs
- Responded promptly to guest requests for additional supplies or services with a friendly and helpful attitude
- Collaborated with team members to ensure efficient workflow and timely completion of assigned tasks
- Adhered to established safety protocols while handling cleaning chemicals and operating equipment
- Followed standard procedures for the disposal of trash, recycling materials, and hazardous waste
- Assisted in maintaining inventory levels by notifying supervisor when supplies needed to be reordered
- Provided exceptional customer service by addressing guest concerns or complaints in a professional manner
- Demonstrated attention to detail by thoroughly inspecting each room after cleaning to ensure high standards were met
- Worked efficiently under pressure during peak occupancy periods while maintaining quality standards of cleanliness
- Mentored new housekeeping attendants on best practices for delivering excellent service
- Achieved highest score among team members on monthly inspections conducted by management
- Maintained a professional appearance and demeanor at all times while interacting with guests and colleagues
- Assisted with deep cleaning projects on a regular basis to maintain the overall cleanliness of the hotel
Banquet Worker
RIDGLEA COUNTRY CLUB
Fort Worth, TX
02.2017 - 06.2017
- Set up banquet rooms according to event specifications, ensuring all tables, chairs, and decorations are arranged properly
- Provided exceptional customer service to guests during banquets, promptly addressing any concerns or special requests
- Efficiently served food and beverages to guests in a timely manner, maintaining high standards of presentation and quality
- Collaborated with kitchen staff to ensure accurate delivery of meals and accommodate dietary restrictions or allergies
- Managed multiple tasks simultaneously during busy events, including serving multiple tables and assisting with event setup/cleanup
- Maintained cleanliness and organization of banquet areas throughout the event, regularly clearing plates and glassware from tables
- Assisted in the coordination of large-scale banquets by helping with seating arrangements and managing guest flow
- Worked closely with event planners to execute their vision for each banquet, ensuring all details were implemented correctly
- Adhered to health and safety regulations while handling food items, following proper sanitation procedures at all times
- Consistently received positive feedback from guests on satisfaction surveys with an average rating of XX%
- Served over XX guests per shift while maintaining excellent attention to detail in delivering orders accurately
Temp
Vip staffing
Fort Worth, TX
04.2016 - 02.2017
- Provided exceptional customer service to guests during banquets, promptly addressing any concerns or special requests
- Set up banquet rooms according to event specifications, ensuring all tables, chairs, and decorations are arranged properly
- Efficiently served food and beverages to guests in a timely manner, maintaining high standards of presentation and quality
- Collaborated with kitchen staff to ensure accurate delivery of meals and accommodate dietary restrictions or allergies
- Managed multiple tasks simultaneously during busy events, including serving multiple tables and assisting with event setup/cleanup
- Maintained cleanliness and organization of banquet areas throughout the event, regularly clearing plates and glassware from tables
- Assisted in the coordination of large-scale banquets by helping with seating arrangements and managing guest flow
- Worked closely with event planners to execute their vision for each banquet, ensuring all details were implemented correctly
- Adhered to health and safety regulations while handling food items, following proper sanitation procedures at all times
- Consistently received positive feedback from guests on satisfaction surveys with an average rating of XX%
- Served over XX guests per shift while maintaining excellent attention to detail in delivering orders accurately
Education
High School Diploma -
James Madison High School
Norcross, Georgia01-2026
Skills
- Loss Prevention
- Food Handling
- Kitchen Experience
- Upselling
- Cooking
- POS
- Event Planning
- Banquet Experience
- Busser
- Retail Sales
- Cash Handling
- Food Service
- Inventory Control
- Restaurant Experience
- Food Safety
Certification
- Food Handler Certification
- Driver's License
- TABC Certification
- Not current but can be
Section name
Authorized to work in the US for any employer
Timeline
Deli Clerk
Whole Food Market
11.2024 - 11.2025
Cashier
Sprouts Farmers Market
01.2022 - 11.2024
Courtesy Clerk
Sprouts Farmers Market
01.2022 - 11.2024
Deli Clerk
Sprouts Farmers Market
01.2022 - 11.2024
Food Demonstrator
Sprouts Farmers Market
01.2022 - 11.2024
Grocery Clerk
Sprouts Farmers Market
01.2022 - 11.2024
Porter / night watchman
RIDGLEA COUNTRY CLUB
01.2018 - 12.2022
Housekeeping Attendent
RIDGLEA COUNTRY CLUB
06.2017 - 07.2018
Banquet Worker
RIDGLEA COUNTRY CLUB
02.2017 - 06.2017
Temp
Vip staffing
04.2016 - 02.2017
High School Diploma -
James Madison High School