Shannon Brede
Hilo,HI
Summary
Compassionate Advocate with outstanding
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
B Strong Fitness
Hilo, HI
06.2016 - Current
- Owns business and keeps books maintained and organized
- Sets appointments for month/week ahead.
- Uses Google sheets for all plans sent out.
- Motivated clients to stay committed to preset fitness goals.
- Home Personal Training
- Nutrition counseling
- Modified exercise plans and routines based on client responses and success.
- Taught one-on-one and group fitness classes.
Front Desk Agent/Personal Fitness Trainer
Fitness Edge
Palm Springs, CA
02.2018 - 03.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Set appointments for walk-in & phone
- Improved membership enrollment by utilizing sales and marketing methods.
- Conducted new member appointments following company standards and requirements per phone & walk-ins
- Handled payment processing and provided customers with receipts and proper bills and change.
- Taught group fitness class
- Resolved most issues with members and resolved peacefully
Sales Associate/Receptionist
Orange Palm
Palm Springs, CA
02.2019 - 08.2019
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Worked with office manager to attain operational goals.
- Top sales with incentives each pay period
- After hours meet with customers so they successfully got into their rental
- Answered and directed incoming calls using multi-line telephone system.
- Used basic computer skills like word, docs & organized spreadsheets.
Field Service Technician/FSR2
Red Box
Hilo , HI
06.2013 - 10.2016
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Distribution of movies & repairs in a timely manner.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Successfully lead team in meeting all requirements for my job title.
Education
Bachelor of Arts - Sociology
Grand Canyon University
Phoenix, AZSkills
- Leadership skills
- Good work ethic
- Active listening
- Critical thinking
- Conflict resolution
- Friendly, positive attitude
- Team building
- Punctual
- Cleanliness
- Fast learner
Certification
- GGS-1 Certification, Girls Gone Strong - Currently Enrolled
- Moderation 365 Training Course
- ISSA (International Sports Sciences Association) Certified Glute Specialist
- ISSA (International Sports Sciences Association) Certified Nutritionist
- ASFA (American Sports and Fitness Association) Certified Personal Trainer
- ISSA (International Sports Sciences Association) Certified Nutrition & Wellness Consultant
- Certified CPR & AED
Skills
- Basic computer skills
- Google, docs, sheets & word experience
- Fast learner
- Problem solver
Timeline
Sales Associate/Receptionist
Orange Palm
02.2019 - 08.2019
Front Desk Agent/Personal Fitness Trainer
Fitness Edge
02.2018 - 03.2023
Owner/Operator
B Strong Fitness
06.2016 - Current
Field Service Technician/FSR2
Red Box
06.2013 - 10.2016
Bachelor of Arts - Sociology
Grand Canyon University