Shannon Brown
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Holts Hardware Supplies Limited
03.2020 - 10.2022
- Promoted available products and services to customers during service, account management, and order calls.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Ibex Global Solutions
07.2018 - 08.2019
- Client Account which I worked under { SquareTrade an Extended Warranty Company for consumer electronics and appliances.}
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Hinduja Global Solutions, HGS
05.2016 - 11.2017
- Client Account which I worked under ( Cigna Group is a for-profit American multinational managed healthcare and insurance company)
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Sociology
St. Jago High School
33 Monk Street, Spanish Town,St. Catherine,Jamaica08.2016
High School Diploma -
St. Jago High School
33 Monk Street, Spanish Town,St. Catherine,Jamaica06.2015
No Degree - General Studies
Friendship Primary School
Fairfield Road ,Spanish Town, Jamaica09.2009
Skills
- Product Knowledge
- Data Collection
- Payment Processing
- Customer Service
- Customer Needs Assessment
- Written and Oral Communication
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Holts Hardware Supplies Limited
03.2020 - 10.2022
Customer Service Representative
Ibex Global Solutions
07.2018 - 08.2019
Customer Service Representative
Hinduja Global Solutions, HGS
05.2016 - 11.2017
Associate of Arts - Sociology
St. Jago High School
High School Diploma -
St. Jago High School
No Degree - General Studies
Friendship Primary School
Similar Profiles
RAMANDEEP HAYERRAMANDEEP HAYER
Office Administrative (Part Time) at Notrax Auto & Industrial Hardware Supplies LimitedOffice Administrative (Part Time) at Notrax Auto & Industrial Hardware Supplies Limited
Marra Justina MagadanMarra Justina Magadan
CEO at JMAGADAN HARDWARE AND CONSTRUCTION SUPPLIESCEO at JMAGADAN HARDWARE AND CONSTRUCTION SUPPLIES
Nischal GangabishunNischal Gangabishun
External Sales Rep at PE Bolt & Hardware SuppliesExternal Sales Rep at PE Bolt & Hardware Supplies