Shannon Brown
Baltimore,MD
Summary
Professional Telecommunications Technician with 20+ years of experience supporting infrastructure, network operations, and central office systems. Skilled in troubleshooting network performance issues, coordinating with engineers and vendors, and maintaining critical service uptime. Proven ability to work independently in high-pressure environments while managing outages, system upgrades, and infrastructure deployments. Seeking to transition into data center or technical operations roles with growth into project coordination.
Overview
20
20
years of professional experience
Work History
Cable Splicer
Verizon
Baltimore, MD
11.2005 - 12.2025
Central Office Technician
- Installed, tested, and maintained telecom and network systems across central office environments
- Monitored switches, alarms, and traffic reports to identify and resolve service disruptions
- Troubleshot network failures and restored service to minimize downtime
- Performed system upgrades, reconfigurations, and hardware changes
- Coordinated with engineers, field techs, and vendors to support network operations
- Maintained detailed logs, reports, and system documentation
- Supported power systems including generators, DC plants, and backup infrastructure
- Monitored video network performance and resolved service disruptions
- Performed signal analysis and troubleshooting using testing equipment
- Managed incident tickets and documented outage timelines and resolutions
- Coordinated with NOC, engineers, and external providers for issue resolution
- Maintained quality standards across broadcast and VOD services
- Installed, spliced, and tested fiber optic and copper cable systems
- Interpreted engineering diagrams and work orders for network installations
- Performed testing and diagnostics to identify and repair faults
- Supported infrastructure deployment across aerial, underground, and central office environments
Education
Trinity College
Washington, DCHigh School Diploma -
Frederick Douglass Sr. High
Baltimore, MD06-1987
Skills
- Cable splicing expertise
- Continuous learning attitude
- Diagnostics and troubleshooting
- Fiber optic technology
- Network troubleshooting
- Computer hardware troubleshooting
- Performance optimization
Timeline
Cable Splicer
Verizon
11.2005 - 12.2025
Trinity College
High School Diploma -
Frederick Douglass Sr. High