Shannon Bryers
Cincinnati,Ohio
Summary
Service-oriented professional with over fifteen years in customer service, supervisory and management experience. Core competencies include: Active listener with excellent communication skills combined with interpersonal awareness, versatile problem solver, computer literate and technology competent.
Overview
23
23
years of professional experience
Work History
Admin Loan Specialist
LENDKEY TECHNOLOGIES
Cincinnati, Ohio
03.2021 - Current
- To review and analyze consumer loan issues for account maintenance.
- To be knowledgeable of and accurately inform customers of the services that they are eligible for as provided by the lenders for the products we service
- To perform job duties and disseminate information accurately with respect, compassion, and empathy.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Transportation Driver
VALLEY TRANSPORT SERVICES, LLC
Cincinnati, Ohio
12.2018 - 07.2022
- To provide safe, punctual transportation service for Medicare members
- To maintain member & company logs
- Company trainer.
Home Health Aide
DAYSHARE SENIOR SERVICES, LLC
Cincinnati, Ohio
04.2017 - 10.2020
- To provide in-home care for disabled patients
- To prepare and serve meals according to prescribed diet plans
- To maintain patient logs and to provide a calm and orderly environment for patient care.
Customer Service Representative
LAROSA'S INC.
Cincinnati, Ohio
09.2014 - 09.2016
- Served as ambassador between the customer and the company by providing product and service information
- Accurately processed orders and payments.
Primary Caregiver
HAMILTON COUNTY COMMUNITY ACTION AGENCY
Cincinnati, Ohio
01.2013 - 07.2015
- Extensive customer service and program recruitment
- Electronic record keeping for student development and portfolios
- Implementation of lesson plans while providing a calm & nurturing classroom environment
- Maintained classroom in accordance with CAA Early Head Start & State licensing requirements.
Education Director
EMANUEL COMMUNITY CENTER
Cincinnati, Ohio
05.2011 - 11.2013
- To manage and ensure the programs criteria and goals were maintained and achieved
- Community engagement projects, Step Up To Quality and State Licensing
- Monitored program revenues and center contracts for compliance, audits, and demographic projections
- Managed the educational staff, paraprofessionals, and program volunteers.
Assistant Center Administrator
SALVATION ARMY LEARNING CENTER
Cincinnati, Ohio
10.2001 - 03.2011
- Maintained & monitored employee and student files for state licensing compliance
- Point of contact for the daily operation and scheduling of the center
- Light accounting
- Grant writing
- Secured a grant for $15,000.00 which enabled the center to enhance their infant to pre-K programs
- Monitored grant partnership requirements with Head Start, United Way, Child and Adult Care Food Program, and The Homeless Coalition
- Designed center forms that promoted cultural diversity, inclusion, and demographics for the center.
Education
Early Childhood Education -
CINCINNATI STATETECHNICALANDCOMMUNITYCOLLEGE
Cincinnati, Ohio06.2014
Skills
- Active listening
- Excellent communication skills
- Interpersonal awareness
- Versatile problem solving
- Computer literacy
- Technology competence
Operatingsystems
- VESTA
- Windows XP
Timeline
Admin Loan Specialist
LENDKEY TECHNOLOGIES
03.2021 - Current
Transportation Driver
VALLEY TRANSPORT SERVICES, LLC
12.2018 - 07.2022
Home Health Aide
DAYSHARE SENIOR SERVICES, LLC
04.2017 - 10.2020
Customer Service Representative
LAROSA'S INC.
09.2014 - 09.2016
Primary Caregiver
HAMILTON COUNTY COMMUNITY ACTION AGENCY
01.2013 - 07.2015
Education Director
EMANUEL COMMUNITY CENTER
05.2011 - 11.2013
Assistant Center Administrator
SALVATION ARMY LEARNING CENTER
10.2001 - 03.2011
Early Childhood Education -
CINCINNATI STATETECHNICALANDCOMMUNITYCOLLEGE
Similar Profiles
Daniel BrownDaniel Brown
Senior Business Analyst at LendKeySenior Business Analyst at LendKey
Kerrie MosbackerKerrie Mosbacker
Debt Collection Specialist at LendKeyDebt Collection Specialist at LendKey
Gratz ArmstrongGratz Armstrong
Senior Product Planner at Agilent Technologies, Keysight TechnologiesSenior Product Planner at Agilent Technologies, Keysight Technologies