Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Buchanan

Summary

I am a certified pharmacy technician with over 8 years of experience in the pharmacy industry. I am highly motivated and goal-oriented, seeking to be a part of a patient-care focused team that offers opportunities for professional expansion and career growth. With my experience working within various pharmaceutical environments and a passion for providing quality care to patients, I am confident in being a valuable asset to a company that prioritizes patient care, that strives to achieve team/company goals, while upholding high morals and core values.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Non-Sterile Compounding Pharmacy Technician

Roman Health Pharmacy - Ro
10.2024 - 07.2025


  • Performed equipment breakdowns according to established Standard Operating Procedures (SOPs)
  • Managed inventory, including organization, rotation, and restocking of materials
  • Followed Master Formulation Records (MFRs) and SOPs with precision and consistency
  • Accurately weighed powders and measured liquids for non-sterile compounding preparations
  • Compounded medications from start to finish following proper guidelines
  • Documented compounding processes and procedures daily for accuracy and compliance
  • Adapted quickly to daily changes in priorities, processes, or production needs
  • Demonstrated strong organizational skills and attention to detail in all aspects of the role
  • Played a key role in supporting daily operations within the compounding department
  • Trained and mentored new hires to ensure understanding of departmental procedures
  • Provided regular feedback to management on workflow progress and team responsibilities
  • Helped develop department rotations to distribute workload evenly across the team
  • Participated actively in departmental meetings to align on goals and improvements
  • Worked in a fast-paced, team-oriented environment while demonstrating clear and effective communication
  • Collaborated daily with team members to meet production goals, resolve issues, and maintain workflow efficiency
  • Communicated openly with colleagues and supervisors to ensure task alignment and operational clarity
  • Contributed to the development of solution-focused action plans to address departmental concerns
  • Set up and organized equipment used in daily compounding operations
  • Maintained sanitation and cleanliness of the compounding area in accordance with protocols



Waitress / Bartender

Shanahans
02.2024 - 11.2024


  • Maintained proper dating, labeling, and rotation of all food and beverage items
  • Made drinks while ensuring high quality and consistency of each product
  • Ensures attention to detail and presentation for every customer order
  • Coordinated daily inventory supplies and submitted supply orders to supervisors
  • Assisted with receiving deliveries
  • Ensured smooth and efficient operations of restaurant and bar services
  • Completed cleaning tasks according to daily regulatory standards
  • Assisted in training new employees
  • Complied to food safety laws and procedures
  • Provided excellent customer service to each customer
  • Instructed fellow staff members on proper use of new equipment and cleaning procedures
  • Maintained a clean and organized work area
  • Participated in projects focused on improving customer retention and enhancing overall customer service


Prior Authorization Specialist

Orsini Pharmaceutical Services
03.2020 - 07.2023
  • Verified patient eligibility and reviewed medical and pharmacy benefit criteria for prior authorization (PA) requirements
  • Worked well under pressure in a fast-paced environment, providing timely daily updates related to the prior authorization (PA) process
  • Contacted provider offices to gather necessary clinical documentation for PA submissions
  • Tracked referral submissions and facilitated timely submission of drug prior authorizations
  • Responded to telephone inquiries from plan members and medical staff regarding authorization details
  • Collected, interpreted, and processed clinical records in compliance with HIPAA regulations
  • Communicated directly with insurance companies to confirm requirements and submit PA documentation
  • Assisted patients by educating them on their insurance plan’s prior authorization (PA) requirements and guiding them through the process
  • Obtained approval details or distributed denial letters to provider offices and patients as needed
  • Advised healthcare providers and patients on potential appeal processes for denied authorizations
  • Accurately notated and maintained patient account records in accordance with HIPAA standards
  • Built and maintained professional relationships with drug manufacturers, provider offices, and patients
  • Created and delivered project presentations to internal administrative departments regarding the drug PA progress
  • Developed profit and loss spreadsheets related to specialty drug shipments and reimbursements
  • Demonstrated excellent customer service skills while maintaining professionalism
  • Demonstrated empathy toward patients by addressing their medication needs and assisting with concerns related to the prior authorization (PA) process

Non-Clinical Divert Specialist

CVS Caremark
10.2019 - 03.2020
  • Coordinated verification of over 500 specialty medication prescriptions daily with accuracy and efficiency
  • Learned and applied system coding to resolve prescription discrepancies in real time
  • Collected, organized, and entered clinical data into the internal database system
  • Consulted with physicians and pharmacists to address and resolve prescription-related issues
  • Responded to provider inquiries regarding prescription status, clarification, and resolution
  • Resolved third-party billing issues, system errors, and customer service discrepancies
  • Upheld high pharmacy standards and maintained productivity in a fast-paced environment
  • Maintained strict patient confidentiality in compliance with HIPAA regulations

Certified Fulfillment Technician

Unitedrx
04.2017 - 07.2019
  • Filled narcotic medication prescriptions following all regulatory guidelines
  • Printed medication labels, packaged orders, and prepared shipments for delivery
  • Learned about the preparations of IV medications
  • Maintained accurate drug storage records and managed inventory to ensure compliance
  • Operated computerized and automated dispensing systems efficiently and accurately
  • Set up and updated patient profiles, including medication histories and insurance information
  • Assisted with order placement, system navigation, and locating pharmacy items as needed

Certified Pharmacy Technician

Reem Medical Pharmacy
03.2019 - 06.2019
  • Fulfilled prescription orders while ensuring accurate and timely medication distribution
  • Organized and maintained accurate inventory levels
  • Prepared and filled prescriptions for both retail and mail-order customers
  • Assisted customers in person, building and maintaining professional relationships
  • Answered calls and provided friendly, effective customer service to patients and clients
  • Handled cashier duties
  • Maintained a clean and organized work environment through strong organizational skills
  • Consistently provided excellent customer service while collaborating effectively with team members

Education

High School Diploma -

Provisio Mathematics And Science Academy
Forest Park, IL
05-2015

Skills

  • Excellent Customer Service and Patient Care
  • Highly Organized with Strong Attention to Detail
  • Great at Working Independently and in Team Environments
  • Non-Sterile Compounding
  • Prior Authorization (PA) Submission Process
  • Medical and Pharmacy Insurance Criteria
  • Prescription Order Fulfillment
  • Medication Safety and Regulatory Compliance
  • Pharmacy Inventory Management
  • Knowledge of State Drug Shipment Laws
  • Proficient in Pharmacy Operation Systems
  • Problem Solving and Critical Thinking
  • Employee Training and Onboarding
  • Time Management and Workflow Planning
  • Strong Presentation and Communication Skills

Certification

CPhT PTCB Certified Pharmacy Technician License Number: 30097142


IDFPR Certified Pharmacy Technician Illinois License Number: 049.252137

Timeline

Non-Sterile Compounding Pharmacy Technician

Roman Health Pharmacy - Ro
10.2024 - 07.2025

Waitress / Bartender

Shanahans
02.2024 - 11.2024

Prior Authorization Specialist

Orsini Pharmaceutical Services
03.2020 - 07.2023

Non-Clinical Divert Specialist

CVS Caremark
10.2019 - 03.2020

Certified Pharmacy Technician

Reem Medical Pharmacy
03.2019 - 06.2019

Certified Fulfillment Technician

Unitedrx
04.2017 - 07.2019

High School Diploma -

Provisio Mathematics And Science Academy

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