Shannon Bufka
Montgomery City ,MO
Summary
Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in
Missouri.
Overview
32
32
years of professional experience
Work History
Licensed Nursing Home Administor
Gamma Road Lodge
Wellsville , MO
02.2021 - Current
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Direct day-to-day administrative and operational functions for 112-bed facility, providing guidance and leadership to over 50 employees across more than 9 departments.
- Managed financial transactions and functions for over employees and patients.
- Improved profits 30% in only 10 months.
- Implemented corrective action plans and solutions for employee write-ups and incident reports.
- Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
- Presented financial reports such as income documents, balance sheets and cash flow statement to board of directors.
- Controlled accounts payable, accounts receivable, billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Complied with statutory, regulatory, state and federal guidelines in terms of benefits and developed appropriate procedures to meet strategic initiatives for nursing home.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created documents such as employee write-ups and incident reports to develop and implement corrective action plans.
- Followed up with Medicare and Medicaid intermediaries to verify cost report submissions.
- Guided and mentored 50 employees in 112-bed facility while overseeing daily administrative tasks.
- Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Maintained compliance with Centers for Medicare and Medicaid Services (CMS) requirements, submitting payroll-based journal (PBJ) reports and re-evaluation reports for continued participation in Medicare and Medicaid programs.
- Discussed resident census data and admissions and discharge information in department-head meetings.
Business Office Manager
Jonesburg Nursing & Rehab
Jonesburg , MO
08.2010 - 02.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for employees.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Maintained a below 30 DSO
Certified Medical Technician
Jonesburg Nursing & Rehab
Jonesburg , MO
07.2000 - 08.2010
- Documented vital signs and health history for patients in clinic and hospital environments.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Called and faxed pharmacies to submit prescriptions and refills.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Turned and repositioned patients to prevent bedsores.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Certified Nursing Assistant
Jonesburg Nursing & Rehab
Jonesburg , MO
07.2000 - 08.2010
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
High School Diploma -
Montgomery County R-II High School
Montgomery City, MO05.2000
Skills
- Budget Planning
- Decision Making
- Financial Operations Oversight
- Facility Oversight
- HIPAA Guidelines
- Medicare Compliance
- Emergency Readiness
- Nursing Operations Management
- Patient Advocacy
- Facility Inspections
Timeline
Licensed Nursing Home Administor
Gamma Road Lodge
02.2021 - Current
Business Office Manager
Jonesburg Nursing & Rehab
08.2010 - 02.2021
Certified Medical Technician
Jonesburg Nursing & Rehab
07.2000 - 08.2010
Certified Nursing Assistant
Jonesburg Nursing & Rehab
07.2000 - 08.2010
High School Diploma -
Montgomery County R-II High School
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