Zechariah Satterfield
Robbinsville,NC
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and maintenance, notably with The Indigo Road/Snowbird Lodge. Excelled in event planning and guest relations, enhancing customer satisfaction and operational efficiency. Demonstrated teamwork and collaboration, alongside proficient computer skills. Proven track record of leveraging analytical thinking to solve complex problems and improve service delivery.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
The Indigo Road/Snowbird Lodge
Robbinsville, NC
10.2023 - 01.2025
- Organized special events such as banquets or corporate functions according to guest specifications.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Enhanced guest experiences by recommending local attractions and dining options.
- Facilitated smooth communication between different departments to address guest needs efficiently.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Responded promptly to guest inquiries and resolved issues to maintain high service standards.
- Handled alcohol service for guests over age of 21.
- Upheld strict compliance with health and safety regulations to ensure a safe environment for guests and staff.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Monitored inventory levels for all items used in the hospitality area.
- Answered questions regarding menu items, special offers and other restaurant information.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Operated cash registers accurately and efficiently during peak hours of business.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Assisted in seating guests and ensuring they were comfortable.
- Resolved customer complaints promptly in order to maintain high levels of satisfaction.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Assisted guests by promptly responding to questions, requests and concerns.
- Oversaw banquet setup, coordination, and breakdown for events, adhering to client specifications.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Served food and drinks to customers in a timely manner.
- Restocked supplies of condiments, beverages and other items as needed.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
Maintenance/Assistant Custodian
Graham County Government
Robbinsville, NC
01.2023 - 10.2023
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Repaired minor damages to walls, floors and ceilings caused by wear-and-tear or vandalism.
- Maintained inventory of repair supplies and materials.
- Repaired or replaced defective parts as necessary using hand tools, power tools, welding equipment, measuring instruments and other specialized equipment.
- Read and interpreted equipment manuals and work orders to perform required maintenance and service.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed company uniform, performance and security policies with every job.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Adhering strictly to health and safety regulations while performing duties.
- Dusted furniture, machines or equipment.
- Stripped, sealed and polished floors.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Followed safety processes for all manual and electric cleaning equipment.
Maintenance/Custodian
Graham County Schools
Robbinsville, North Carolina
05.2022 - 01.2023
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Assisted with snow removal from walkways, driveways and parking lots during winter months.
- Moved equipment and furniture to thoroughly clean space.
- Notified managers of repair needs or additions to building operating systems.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Repaired furniture, fixtures and other equipment in the facility as required.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Followed safety processes for all manual and electric cleaning equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Performed minor plumbing repairs such as unclogging toilets and sinks.
- Performed daily custodial duties such as sweeping, mopping, vacuuming and dusting of all areas.
- Cleaned windows, walls and ceilings using ladders or scaffolding when necessary.
- Steam-cleaned or shampooed carpets.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Monitored building security and safety by locking doors or avoiding hazards.
- Replaced light bulbs, ballasts and filters on a regular basis.
- Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Completed general cleaning tasks such as washing floors, baseboards, in accordance with established schedules.
- Maintained records of routine maintenance activities performed on buildings and facilities.
- Performed landscaping tasks and removed litter to maintain grounds.
- Dusted furniture, machines or equipment.
- Provided support in the installation of new equipment or machinery as requested by management.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Ensured compliance with health regulations regarding sanitation standards and hazardous materials disposal procedures.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Kept business entrances clean, tidy and professional in appearance.
- Stocked restroom dispensers with paper towels, toilet tissue, as needed.
- Followed established health and safety regulations when handling hazardous materials.
- Stripped, sealed and polished floors.
- Followed company uniform, performance and security policies with every job.
- Operated power equipment such as floor scrubbers, buffers and carpet extractors.
- Responded to emergency maintenance requests in a timely manner.
- Maintained accountability for building keys, master keys and access cards.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Moved furniture, equipment or supplies manually or with hand trucks.
Education
Associate of Arts - General Studies
Tri-County Community College
Murphy, NC08-2023
High School Diploma -
Robbinsville High School
Robbinsville, NC06-2022
Skills
- Item recommendation
- Prep work
- Safe alcohol service
- Food safety
- Event planning
- Upselling strategies
- Food preparation
- Tourism knowledge
- Health code compliance
- Supply restocking
- Cleaning and sanitizing
- Guest relations
- Teamwork and collaboration
- Verbal communication
- Troubleshooting
- Customer service
- Dependable and responsible
- Computer skills
- Self-Directed
- Analytical and critical thinking
References
References available upon request.
Timeline
Hospitality Worker
The Indigo Road/Snowbird Lodge
10.2023 - 01.2025
Maintenance/Assistant Custodian
Graham County Government
01.2023 - 10.2023
Maintenance/Custodian
Graham County Schools
05.2022 - 01.2023
Associate of Arts - General Studies
Tri-County Community College
High School Diploma -
Robbinsville High School
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