Shannon Burdett
Atlanta,Ga
Summary
Experienced and self-motivated proficient customer service specialist. Over a decade of customer service experience along with2 years of security inspecting. Proven track record of working collaboratively with team members and individually to achieve goals. Handles pressure of working in fast paced environment
Overview
10
10
years of professional experience
Work History
SUPERVISOR
Atlanta Security Patrol
Atlanta
04.2024 - 01.2025
- Trained new employees on company policies, procedures and work ethics
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Monitored workflow processes to ensure accuracy and timeliness of deliverables
- Taught company procedures to new employees and increased progress by identifying areas of weakness
UNARMED SECURITY OFFICER
Atlanta Security Patrol
Atlanta
10.2023 - 01.2025
- Patrolling on foot or in a vehicle to deter theft, vandalism, and other misconduct
- Interacting with customers and providing directions and information
- Completing reports that document observations, information, and activities that occurred during the shift
- Checking company trucks in and out for proper security
- Eager to master new skills and contribute effectively to team goals
- Effectively reduced incidents by vigilant patrolling and timely reporting
TRAINER
Atlanta Security Patrol
Atlanta
01.2024 - 04.2024
- Educated employees on proper use of organization's products and systems
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary
- Conducted one-on-one coaching sessions with employees to develop their skills and knowledge
- Trained existing personnel on new or enhanced appliances
SECURITY OFFICER
Strategic Security
Atlanta, Ga
11.2022 - 06.2023
- Securing the premises and personnel by standing on patrol
- Monitoring surveillance equipment
- Performing building inspections
- Maintained daily logs of all activity occurring on the premises
SALES ASSOCIATE
Racetrac
Atlanta, Ga
11.2021 - 08.2022
- Food preparation
- Stocking of merchandise for sales floor
- Customer service interaction with customers
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Greeted customers warmly and offered assistance
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally
- Tagged new merchandise for sale and updated signs
CASHIER
Firehouse Subs
Atlanta, Ga
01.2018 - 07.2020
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Assisted with training and mentoring new team members
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Developed strong customer service skills by providing efficient and accurate service
CASHIER
Einstein Bro.'s Bagels
Atlanta, Ga
01.2020 - 03.2020
- Stocking condiments, utensils, and coffee machines
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Counted and balanced cash drawer at the beginning and end of each shift
CUSTOMER SERVICE
Six Flags Over Georgia
Atlanta, Ga
01.2017 - 07.2017
- Greeted customers warmly upon arrival and assisted them with their needs
- Followed procedures for issuing refunds, credits, exchanges in accordance with established guidelines
- Built relationships with repeat customers through friendly conversations
- Performed cash handling duties including deposits, withdrawals and reconciliations
COURTESY CLERK
Kroger
Atlanta, Ga
01.2016 - 05.2016
- Packaged and carried out purchased items to customer vehicles
- Reduced customer wait times by utilizing swift bagging techniques
- Checked expiration dates on products regularly and removed outdated items from shelves
- Assisted customers with bagging groceries, loading them into their vehicles, and providing other services as needed
TEAM MEMBER
Menchie's Frozen Yogurt
Atlanta, Ga
06.2015 - 10.2015
- Performed routine cleaning tasks such as sweeping floors, washing windows, dusting shelves
- Greeted customers in a friendly and professional manner
- Organized and replenished checkout stands with appropriate supplies and products
- Arrived on time for shifts and adhered to company dress code guidelines
Education
HIGH SCHOOL DIPLOMA - undefined
Maynard Jackson High School
Atlanta, Ga12.2017
Skills
- Communication
- Team Oriented
- Adaptability
- Decision Making
- Attention to Detail
- Time management
- Organization
- Problem solving
- Dependability
- Multitasking
- Emotional intelligence
Timeline
SUPERVISOR
Atlanta Security Patrol
04.2024 - 01.2025
TRAINER
Atlanta Security Patrol
01.2024 - 04.2024
UNARMED SECURITY OFFICER
Atlanta Security Patrol
10.2023 - 01.2025
SECURITY OFFICER
Strategic Security
11.2022 - 06.2023
SALES ASSOCIATE
Racetrac
11.2021 - 08.2022
CASHIER
Einstein Bro.'s Bagels
01.2020 - 03.2020
CASHIER
Firehouse Subs
01.2018 - 07.2020
CUSTOMER SERVICE
Six Flags Over Georgia
01.2017 - 07.2017
COURTESY CLERK
Kroger
01.2016 - 05.2016
TEAM MEMBER
Menchie's Frozen Yogurt
06.2015 - 10.2015
HIGH SCHOOL DIPLOMA - undefined
Maynard Jackson High School