Shannon Butler
Bowling Green,KY
Summary
Highly-motivated employee seeking a long-term position in a new field. Strong work ethic, quick learner with a track record of excelling in diverse environments. Exceptional adaptability to any situation and interpersonal skills. Striving to find a career that supports work-life balance and sets a positive example for my daughter.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Casey's Gas Station
Bowling Green, US
08.2021 - Current
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Completed audits for lottery kiosk machine.
- Changing price tags as they update in our system.
- Greeting and assisting customers.
- Operating the cash register.
- Managing cash and card transactions.
- Front and facing the store.
- Maintaining a positive customer service attitude.
- Cleaning the store and restrooms.
- Operating ovens and kitchen equipment.
- Making sure food is cooked properly and thoroughly.
- Managed a team of kitchen staff members, providing training, coaching, and performance evaluations.
- Developed and implemented kitchen policies, procedures and quality standards.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Analyzed financial data, including sales reports, budgeting information, and cost analysis reports, to make operational decisions.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Cashier/Customer Service
Toys 'R' Us
Bowling Green, US
11.2015 - 06.2017
- Assisted guests with credit card applications and recruiting for rewards program.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted guests with returns and online ordering.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
Certified Trainer
Chick-fil-A Restaurants
Bowling Green, US
03.2013 - 10.2015
- Greeted customers and took orders, provided menu options and answered questions about the food.
- Processed payments with cash register and credit card machines.
- Maintained cleanliness of restaurant including tables, floors, counters and restrooms.
- Stocked condiments and other supplies in dining area.
- Performed opening duties such as setting up registers, stocking shelves, preparing beverages and cleaning work areas.
- Assisted in closing procedures such as counting money, restocking supplies, cleaning equipment and organizing storeroom inventory.
- Provided excellent customer service by greeting customers warmly and responding to inquiries promptly.
- Ensured accuracy of orders by double-checking orders before serving them to customers.
- Mentored new hires on proper cash handling methods, food preparation standards, product knowledge, customer service protocols.
Janitorial Worker
Immaculate Cleaning Services
Bowling Green, US
03.2013 - 10.2013
- Swept and mopped floors in high-traffic areas.
- Stocked restrooms with necessary supplies.
- Emptied trash receptacles and recycling bins.
- Maintained inventory of janitorial supplies.
- Disinfected surfaces using appropriate chemicals and materials.
- Cleaned windows, walls, ceilings, doors, door frames, baseboards.
- Followed all safety protocols when handling hazardous materials or chemicals.
- Followed safety protocols when using chemical cleaners to prevent accidents.
- Detailed cleaning of office equipment and furniture to maintain a professional appearance.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Education
High School Diploma -
Butler Christian Academy
06.2015
Skills
- Commercial Cleaning
- Staff Supervision
- Supply Ordering
- Product Rotation
- Health Code Compliance
- Verbal and written communication
- ServSafe Certification
- Problem-Solving
- Food Preparation
- Cash Handling
- Kitchen Experience
- Customer service
- Merchandising
- Food Service
- Upselling
- Retail Sales
- Cashiering
- POS
- Food Safety
- Team Management
- Restaurant Experience
- Microsoft Office
- Policy and Procedure Enforcement
- New Employee Recruitment
- Shift Scheduling
Certification
- ServSafe
- Driver's License
Additional Information - Career Goals
I am looking to expand my career to a professional field where I can establish a long term/permanent position. I learn very quickly and with training, can excel in any position or environment. I am also looking to find something that is better suited to support my work/home life as I do have a young daughter, and would love a career that her and I can both be proud of.
Assessments
- Sales skills, Proficient, 08/01/24
- Customer focus & orientation, Proficient, 08/01/24
- Typing, Proficient, 08/01/24
- Medical receptionist skills, Proficient, 08/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Kitchen Manager
Casey's Gas Station
08.2021 - Current
Cashier/Customer Service
Toys 'R' Us
11.2015 - 06.2017
Certified Trainer
Chick-fil-A Restaurants
03.2013 - 10.2015
Janitorial Worker
Immaculate Cleaning Services
03.2013 - 10.2013
High School Diploma -
Butler Christian Academy