Shannon Cabrera
Orange ,CA
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Associate
Walmart
Irvine, California
08.2021 - Current
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Researched information related to merchandise availability or pricing.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
Courtesy Clerk
Stater Bros
Ladera Ranch, California
03.2020 - 12.2020
- Greeted customers and provided assistance in locating items.
- Inspected customer bags to ensure no shoplifting occurred.
- Operated a cash register to process payments from customers.
- Assisted customers with product selection and answered questions about store policies.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Organized promotional displays to attract customers' attention.
- Provided excellent customer service by being friendly and courteous at all times.
- Ensured safety by monitoring the parking lot for any suspicious activity.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Carried out special orders requested by customers promptly and efficiently.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Took unwanted items from checkout to proper location.
- Escorted customers to desired merchandise location.
- Directed customers to product locations throughout store to help find requested items.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
Deli Clerk
Stater Bros
Ladera Ranch
03.2020 - 12.2020
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Operated cash register accurately and efficiently for customer transactions.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided accurate pricing information when requested by customers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Inspected labels on deli products to verify accuracy of pricing.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Scrubbed and polished counters to remove debris and food.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Sales Associate
UCI The Hill Bookstore
Irvine, California
09.2018 - 06.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
Bookstore Assistant
Santiago Canyon College
Orange, CA
01.2016 - 06.2019
- Assisted customers in finding and selecting books based on their needs.
- Provided customer service to patrons by answering questions, responding to complaints, and addressing special requests.
- Organized bookshelves by subject matter and author name.
- Processed cash payments for book purchases using a point-of-sale system.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Created displays to promote new releases or seasonal items.
- Checked incoming shipments against purchase orders to verify accuracy of order fulfillment.
- Stocked shelves with newly arrived merchandise according to company guidelines.
- Operated office equipment such as computers, printers, scanners, photocopiers.
- Greeted customers upon entering the store and provided assistance when needed.
- Conducted price comparisons between different editions of books.
- Sorted returned books according to publisher codes and placed them back on shelves.
- Ensured that all areas of the store were neat and tidy at all times.
- Handled customer inquiries over the phone regarding book availability or ordering information.
- Researched titles requested by customers that were not available in-store but could be ordered from outside vendors.
- Trained new staff members on bookstore procedures and policies.
- Cleared shelves for new product lines with strategic promotions and effective clearance signage.
- Processed purchases with skilled use of register system and consistently high accuracy.
- Listened to customer interests and needs and matched with suitable books and related products.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Matched customers to books or other products to meet needs.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Supported online orders by pulling and ringing merchandise for shipment.
- Protected company assets by adhering to loss prevention standards and acting with integrity.
- Helped customers by answering questions and locating merchandise.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
ABA Technician
Advanced Behavioral Health Inc.
Fountain Valley, California
01.2019 - 03.2019
- Provided individualized behavior therapy services to children with autism spectrum disorders.
- Conducted assessments of child's current functioning level in areas such as communication, socialization, self-help skills, and academic performance.
- Monitored client progress through the use of data collection systems and graphing techniques.
- Utilized positive reinforcement methods to increase desired behaviors while decreasing challenging behaviors.
- Implemented a variety of teaching strategies including discrete trial training, natural environment teaching and verbal behavior analysis.
- Analyzed data collected during interventions to determine effectiveness of treatments and interventions used.
- Maintained detailed records of each session including notes about client's progress or lack thereof.
- Assisted clients in developing social skills such as turn taking, conversation maintenance, initiating interactions with peers.
- Facilitated play activities that encourage developmentally appropriate motor skills while helping children learn new concepts.
- Communicated regularly with parents regarding their child's progress or any changes needed in the treatment plan.
- Promoted positive relationships between family members by providing education on effective parenting strategies.
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely written and verbal progress reports.
Education
Bachelor of Arts - Psychology
University of California, Irvine
Irvine, CA06-2021
Skills
- Preparing reports
- Workplace Safety
- Cash Handling
- Management Support
- Service assistance
- Customer Engagement
- Research abilities
- POS System Operation
- Shipment Processing
- Forklift Operation
- Courteous and Professional
- New Hire Training
- Order Fulfillment
- Customer interaction
- Flexible Schedule
- Loss Prevention
- Computer Skills
- Product Merchandising
- Attention to Detail
- Customer Service
- Cross-Functional Teamwork
Timeline
Associate
Walmart
08.2021 - Current
Courtesy Clerk
Stater Bros
03.2020 - 12.2020
Deli Clerk
Stater Bros
03.2020 - 12.2020
ABA Technician
Advanced Behavioral Health Inc.
01.2019 - 03.2019
Sales Associate
UCI The Hill Bookstore
09.2018 - 06.2019
Bookstore Assistant
Santiago Canyon College
01.2016 - 06.2019
Bachelor of Arts - Psychology
University of California, Irvine