Shannon Callahan
San Antonio
Summary
At Wells Fargo & Company, my knack for incident management, coupled with a proactive approach to team mentorship, fostered a culture of continuous improvement and collaboration. Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Achievements include leading high-stakes troubleshooting and optimizing software efficiency. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Motivational team member aligns cross-functional teams with business objectives to achieve key metrics. Offering successful career history comprising more than 25 years
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior System Engineer
Wells Fargo & Company
07.2006 - Current
- Improved system stability by performing regular audits, updating software patches, and addressing vulnerabilities promptly.
- Reduced downtime for critical applications by proactively identifying potential issues and conducting preventative analysis.
- Conducted training sessions to educate staff members on new technologies, boosting productivity across departments.
- Identified software issues and handled troubleshooting to resolve quickly.
- Kept current on all federal and corporate regulations regarding security, ensuring compliance.
- Led troubleshooting efforts during high-profile incidents effectively resolving complex issues within minimal downtime.
- Implemented software to maintain network integrity.
- Collaborated with cross-functional teams to develop integrated IT infrastructure, resulting in improved performance and reliability.
- Assisted with the migration of legacy systems to cloud-based platforms for enhanced accessibility and streamlined operations.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Completed software updates and assessed security patches for optimized computer use.
- Optimized networked software and operating systems by applying updates and patches.
- Planned and implemented upgrades to system software.
- Diagnosed and resolved software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project software issues and worked on large enterprise and business-critical applications.
- Devised scripts and automation tools to improve system efficiency.
- Mentored junior engineers, fostering a culture of continuous learning and professional growth within the team.
Education
University of Incarnate Word
San Antonio, TXAssociate Of Applied Science - Electronics/Computer & Telecommunications Tech
Del Mar College
Corpus Christi, TXSkills
- Cloud computing experience
- Application support
- Troubleshooting
- Incident management
- Cloud services
- Proficient in software
- Continuous deployment
- Root-cause analysis
- Teamwork and collaboration
- Quick learner
Certification
Microsoft Azure Fundamentals
Microsoft 365 Fundamentals
Timeline
Senior System Engineer
Wells Fargo & Company
07.2006 - Current
University of Incarnate Word
Associate Of Applied Science - Electronics/Computer & Telecommunications Tech
Del Mar College
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