Account Resolution Specialist
Open To Work
Shannon Carney
Elysee Journeys
Albert Lea,MN
Work Preference
Job Search Status:
Open to work
Work Type
Full TimeContract WorkGig Work
Location Preference
RemoteHybrid
2
Languages
1
Certification
13
years of professional experience
Work History
FOUNDER & LUXURY TRAVEL ADVISOR
1 Year 6 Months- Founded and operate a boutique travel agency specializing in customized luxury travel experiences.
- Build strategic relationships with suppliers, tourism boards, hospitality partners, and clients.
- Develop marketing campaigns, branding materials, promotional content, and client engagement strategies.
- Manage complex travel planning projects, budgets, timelines, and vendor relationships.
- Deliver exceptional client service while growing brand awareness and business development opportunities.
DEBT COLLECTOR
4 Months- Managed delinquent member accounts while maintaining professionalism, empathy, and compliance with financial regulations.
- Negotiated payment arrangements and hardship solutions to achieve positive member outcomes.
- Conducted detailed account reviews, documentation, and issue resolution across multiple systems.
- Collaborated with internal departments to resolve escalated member concerns efficiently.
CERTIFIED RESIDENTIAL SERVICES COORDINATOR
1 Year 11 Months- Provided comprehensive case management and service coordination for senior residents, promoting independence, stability, and quality of life.
- Built strong relationships with residents, healthcare providers, community organizations, and government agencies to facilitate access to essential resources and services.
- Developed and implemented individualized service plans while maintaining detailed documentation and regulatory compliance.
- Planned and coordinated resident engagement activities, educational programming, and community-building initiatives.
- Advocated for residents navigating healthcare, transportation, financial assistance, and supportive services.
- Designed marketing materials, event promotions, and outreach campaigns using Canva and digital communication platforms.
ESCALATION SPECIALIST / LEVEL 4 COLLECTIONS SPECIALIST
7 Years 6 Months- Earned promotion into specialized escalations and advanced collections roles based on performance and customer advocacy skills.
- Managed complex financial hardship and delinquency cases requiring strategic negotiation and problem resolution.
- Built trust with customers facing financial challenges while delivering solutions aligned with organizational objectives.
- Collaborated across departments to resolve escalated issues and improve customer outcomes.
- Maintained compliance with banking regulations while consistently performing in a high-volume, metrics-driven environment.
CASE MANAGER / CARE COORDINATOR
2 Months- Delivered trauma-informed case management and support services for individuals with mental health and developmental disabilities.
- Conducted assessments, coordinated resources, developed service plans, and maintained documentation.
- Connected clients with medical, behavioral health, housing, and community-based support services.
DIRECTOR OF MARKETING & PUBLIC RELATIONS
8 Months- Managed sponsorship relations, media outreach, public relations, and promotional campaigns for professional motorsports organizations.
- Coordinated event logistics, travel arrangements, media appearances, and sponsor engagement initiatives.
- Developed marketing materials and communication strategies that enhanced stakeholder visibility and engagement.
SENIOR PROJECT COORDINATOR | AMERICORPS VISTA
2 Years 1 Month- Completed more than 3,600 hours of national service supporting veterans, military families, and survivors of domestic violence.
- Planned and implemented community outreach, public health, substance abuse prevention, and mental health initiatives.
- Developed strategic partnerships with local, state, and federal agencies, including Veterans Affairs, National Guard leadership, and nonprofit organizations.
- Coordinated fundraising efforts, grant-writing initiatives, volunteer engagement activities, and capacity-building projects.
- Organized educational events, awareness campaigns, and community-based programming.
- Assisted with nonprofit fundraising efforts supporting programs funded through more than $500,000 in annual donations.
Education
Bachelor of Science - Psychology
Cum Laude
Skills
Community Development & Outreach
Fundraising & Donor Engagement
Volunteer Recruitment & Leadership
Event Planning & Execution
Project & Program Management
Sponsorship Development
Stakeholder Engagement
Public Relations & Marketing
Community Organizing
Strategic Partnerships
Client Advocacy
Case Management
Public Speaking
Canva Design & Social Media Marketing
CRM & Database Management
Cross-Functional Collaboration
Strategic thinking
Marketing
Ethics and integrity
Client engagement
Customer acquisition
Negotiation
Project management
Growth mindset
Revenue generation
Accomplishments
COMMUNITY LEADERSHIP
FOUNDER & EVENT DIRECTOR Kody Gilpin Charity Car, Truck & Bike Show 2025 – Present
• Founded and organized a charitable fundraising event benefiting organizations dedicated to cardiovascular and
genetic disorder awareness and research. • Lead event planning, sponsorship recruitment, volunteer coordination,
vendor management, marketing, and community outreach efforts. • Build partnerships with businesses, community
leaders, and nonprofit organizations to increase engagement and fundraising impact.
HONORS & AWARDS
Presidential Gold Volunteer Service Award Corporation for National and Community Service
• Recognized for more than 3,600 hours of volunteer service supporting veterans, military families, and underserved
populations.
Certification
- Mental Health First Aid
- ASIST Suicide Intervention Training
- Trauma-Informed Care
- Domestic Violence Advocacy Training
- Human Trafficking Awareness
- Substance Abuse Prevention Training
- Cultural Competency Training
- CPR/AED/First Aid
- MN Life, Accident & Health Producer (7/5/2026)
HONORS & AWARDS
Presidential Gold Volunteer Service Award Corporation for National and Community Service, Recognized for more than 3,600 hours of volunteer service supporting veterans, military families, and underserved populations.
COMMUNITY LEADERSHIP
Kody Gilpin Charity Car, Truck & Bike Show, FOUNDER & EVENT DIRECTOR, 2025, Present, Founded and organized a charitable fundraising event benefiting organizations dedicated to cardiovascular and genetic disorder awareness and research., Lead event planning, sponsorship recruitment, volunteer coordination, vendor management, marketing, and community outreach efforts., Build partnerships with businesses, community leaders, and nonprofit organizations to increase engagement and fundraising impact.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
DEBT COLLECTOR
Accentra Credit Union
12.2025 - 04.2026Read More
FOUNDER & LUXURY TRAVEL ADVISOR
Elysee Journeys
01.2025 - CurrentRead More
CERTIFIED RESIDENTIAL SERVICES COORDINATOR
Volunteers of America
12.2023 - 11.2025Read More
CASE MANAGER / CARE COORDINATOR
Access Behavioral Health Services
02.2021 - 04.2021Read More
ESCALATION SPECIALIST / LEVEL 4 COLLECTIONS SPECIALIST
Citibank
06.2016 - 12.2023Read More
DIRECTOR OF MARKETING & PUBLIC RELATIONS
MV Motorsports Marketing
09.2015 - 05.2016Read More
SENIOR PROJECT COORDINATOR | AMERICORPS VISTA
Communities United Regional Network / Turning Points Network
08.2013 - 09.2015Read More
Granite State College
Bachelor of Science from Psychology
Read More