SHANNON CARPENTER
Kansas City,Missouri
Summary
Dynamic and detail-oriented Lab Support Technician with extensive experience at Quest Diagnostics. Proven expertise in phlebotomy and specimen processing, complemented by exceptional customer service and problem-solving skills. Adept at coordinating workflows and ensuring compliance with health regulations, consistently enhancing operational efficiency in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Technician, Lab Sup II• Molecular Tech Ops Support
Quest Diagnostics
Lenexa, Kansas
03.2022 - Current
- Executed technical duties with precision and accuracy as assigned.
- Conducted general cleaning and daily maintenance of technical areas, managing supplies and inventory.
- Administered processing of Women Health samples in alignment with established protocols.
- Utilized biosafety cabinet (BSC) effectively for sample pipetting.
- Operated all assigned instrumentation, ensuring competency documentation was maintained.
- Addressed and resolved departmental issues as designated.
Lab Assistant
AHS Staffing, LabCorp
06.2021 - 01.2022
- Blood collection by venipuncture and capillary technique from patients of all age groups
- Urine drug screen collections, paternity collections, biometric screenings, and breath/saliva alcohol testing, pediatric blood collections
- Exhibit proficiency in data order entry and processing of samples.
Laboratory Support Services Supervisor
Eurofins-Viracor
01.2021 - 06.2021
- Primarily responsible for overseeing the day-to-day operations of the specimen management, accessioning and administrative functions of the clinical laboratory.
Lab Assistant
Truman Medical Center
03.2018 - 12.2020
- Responds to and meets the needs of both internal and external customers
- Treats customers with respect and compassion
- Provides safe patient care and takes responsibility for quality clinical outcomes
- Work in collaboration with Medical Technologists to execute laboratory specimen processing.
Lab Assistant
Providence Medical
07.2017 - 03.2018
- Morning Specimen collection (range 15-40 patients)
- Responsible for monitoring uncollected specimen reports.
Cashier Customer Service
Walmart
04.2017 - 07.2017
- Scanned items and checked pricing on cash register for accuracy.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Assisted customers by providing information and resolving complaints.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Lead Lab Assistant
Kaiser Permanente
05.2013 - 02.2017
- Responsible for directing workflow in the reception area, phlebotomy area, and accessioning area
- Accountable for the training, scheduling and general leadership of the facility lab assistant
- Organizes and maintains supply inventory for reception, phlebotomy, and accessioning areas
- Perform phlebotomy on all ages.
Lab Assistant / Phlebotomist
Children's Healthcare of Atlanta
06.2009 - 05.2013
- Work in collaboration with Medical Technologists to execute laboratory specimen processing
- Morning Specimen collection (range 15-30 patients a morning)
- Outpatient Specimen Collection
Phlebotomist
VA Medical Center, Maxim Staffing
09.2008 - 07.2009
- Perform AM inpatient specimen collection (phlebotomy)
- Perform outpatient specimen collection (phlebotomy)
- Service 250 + outpatient daily.
Patient Service Technologist
Laboratory Corporation
02.2003 - 06.2009
- Blood collection by venipuncture and capillary technique from patients of all age groups
- Urine drug screen collections, paternity collections, biometric screenings, and breath/saliva alcohol testing, pediatric blood collections
- Exhibit proficiency in data order entry and processing of samples.
Education
Bachelor of Science - Health Administration
Colorado Technical University
Colorado Springs, CO07-2025
Associate of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO02.2023
Diploma - Medical Assistant
Concord Career Institute
Kansas City, Missouri10.2000
Skills
- Laboratory scheduling coordination
- Specimen processing expertise
- Phlebotomy for all ages
- Drug screening collection methods
- Proficient in Epic and Cerner
- Microsoft Office proficiency
- Organizational and judgment skills
- Great internal and external customer service skills
- Patient safety
- Work Planning and Prioritization
- Verbal and Written Communication
- Customer Service
- Problem-Solving
- Troubleshooting
- Works Well Under Pressure
- Health and Safety Regulations
- Customer Interaction
- Deadline Compliance
- Biosafety cabinet knowledge
References
REFERENCE upon on Request
Timeline
Technician, Lab Sup II• Molecular Tech Ops Support
Quest Diagnostics
03.2022 - Current
Lab Assistant
AHS Staffing, LabCorp
06.2021 - 01.2022
Laboratory Support Services Supervisor
Eurofins-Viracor
01.2021 - 06.2021
Lab Assistant
Truman Medical Center
03.2018 - 12.2020
Lab Assistant
Providence Medical
07.2017 - 03.2018
Cashier Customer Service
Walmart
04.2017 - 07.2017
Lead Lab Assistant
Kaiser Permanente
05.2013 - 02.2017
Lab Assistant / Phlebotomist
Children's Healthcare of Atlanta
06.2009 - 05.2013
Phlebotomist
VA Medical Center, Maxim Staffing
09.2008 - 07.2009
Patient Service Technologist
Laboratory Corporation
02.2003 - 06.2009
Associate of Science - Healthcare Administration
Colorado Technical University
Diploma - Medical Assistant
Concord Career Institute
Bachelor of Science - Health Administration
Colorado Technical University