Shannon Cebula
Orange City
Summary
Dynamic professional with experience at AdventHealth, excelling in switchboard operation and telecommunications. Proven ability to maintain confidentiality while processing patient information and managing high-stress situations. Recognized for enhancing communication efficiency and ensuring accurate record-keeping, contributing to improved patient access and satisfaction.
Overview
10
10
years of professional experience
Work History
PBX Switchboard Operator
AdventHealth
11.2019 - Current
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained accurate records of calls placed and received.
Consumer Access Specialist
AdventHealth
11.2019 - 01.2022
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
Server
Cheddars Restaurant
02.2015 - 11.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Computer Engineering
Daytona State College
Daytona Beach, FL05-2027
Associate of Arts - General Studies
Daytona State College
Daytona Beach, FL05-2024
High School Diploma -
Lake County Virtual
Eustis, FL12-2015
Skills
- Switchboard operation
- Stress tolerance
- Telecommunications
- Confidentiality
Timeline
PBX Switchboard Operator
AdventHealth
11.2019 - Current
Consumer Access Specialist
AdventHealth
11.2019 - 01.2022
Server
Cheddars Restaurant
02.2015 - 11.2019
Bachelor of Science - Computer Engineering
Daytona State College
Associate of Arts - General Studies
Daytona State College
High School Diploma -
Lake County Virtual
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