SHANNON CHAPMAN
Durand,MI
Summary
Versatile and innovative professional skilled at seeing the “big picture” while still focusing on the details. Expertise in customer service, business development, streamlining process and systems. Demonstrate great initiative and ability to identify problems provide resolutions, implement procedures and think outside the box while focusing on quality to meet demands.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Donaldson Co
Bloomington, MN
05.2017 - Current
- Enter data for new orders, make changes to existing orders and complete required order acknowledgement and customer correspondence in order entry system.
- Coordinate efforts between sales, engineering, plants and shipping to fulfill customer requests in a timely manner as needed.
- Research customer requests or complaints regarding product availability, shipment, quantity, quality, delivery and lead-time.
- Take part in reviewing and authorizing return goods, invoice adjustments and warranty claims.
- Take corrective action for problems in shipment, billing or related issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Real Estate Assistant
Aldi Corporation
Webberville, MI
09.2016 - 05.2017
- Temporary assignment through Accountemps - Assisted Director Of Real Estate with 5 new stores and 20 remodels
- Manage job files, construction invoices and Excel Spreadsheets
- Assisted with Submittals for new stores and proposed remodels
- Assemble demographics for proposals
- Assemble Electronic Warranty Books with Hyperlinks for District Managers
- Scanned Blue Prints and store files on Network
Career Coach/Case Manager
Action, MiWorks
Flint, MI
08.2015 - 08.2016
- Interviewed clients, determined eligibility for Workforce Innovation and Opportunity Act (WIOA) program
- Provided individual and group career guidance counseling
- Facilitated a variety of workshops including resume writing to help clients become more employable
- Assisted job seekers in Employment Services on a regular basis
- Record keeping of case notes - Management Information System (MIS)
Bookkeeper
Modern Bookkeeping Inc
Durand, MI
09.2015 - 02.2016
- AP, entered invoices, budgeting and check runs for multiple out of state clients
- Recorded daily sales and deposits for clients
- Vendor and W-9 maintenance
- Month end reports, journal entries, accruals
Education
Associates Degree - in Progress
Lansing Community College
Skills
- Excel, Word, ERP Systems such as Oracle and Mapics
- Manufacturing, multi-site and construction experience
- Works well independently as well as in a team environment
- Conscientious, Personable with a positive attitude and enjoys building customer relationships
- Enjoys problem solving and increasing efficiency
- Customer service-focused
Timeline
Customer Service Representative
Donaldson Co
05.2017 - Current
Real Estate Assistant
Aldi Corporation
09.2016 - 05.2017
Bookkeeper
Modern Bookkeeping Inc
09.2015 - 02.2016
Career Coach/Case Manager
Action, MiWorks
08.2015 - 08.2016
Associates Degree - in Progress
Lansing Community College
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