Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANNON CHILDRESS

Vinton,VA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Flex Driver

Amazon
Roanoke, VA
01.2025 - Current
  • Delivered packages efficiently throughout the service area
  • Verified package contents against shipping documents before departure.
  • Utilized handheld devices for scanning packages and tracking delivery progress.
  • Managed multiple tasks simultaneously while keeping organized records of job activities.
  • Resolved customer complaints in a courteous manner while following established guidelines.
  • Adhered strictly to company policies and procedures related to customer service standards.
  • Provided excellent customer service by responding promptly to inquiries and feedback.
  • Delivered goods and services to customers on time and in excellent condition.
  • Completed necessary paperwork and documentation for deliveries.
  • Reported any vehicle malfunctions or accidents immediately to management.

Therapeutic Foster Parent

Hopetree Foster Care
Salem, VA
06.2009 - 02.2023
  • Implemented behavioral management strategies to support emotional needs.
  • Organized recreational activities to promote social skills and bonding.
  • Actively participated in continuing education courses relevant to therapeutic foster parenting practices.
  • Collaborated with mental health professionals to ensure that prescribed medications were administered correctly and consistently monitored for effectiveness and side effects.
  • Participated in meetings with caseworkers, attorneys, psychologists, social workers, teachers, counselors and other professionals as needed to discuss issues related to the child's well-being.
  • Educated children on personal hygiene habits including brushing teeth twice daily, bathing regularly and wearing clean clothes every day.
  • Provided transportation for appointments or activities when necessary.
  • Created individualized behavioral plans with goals to meet the needs of each child.
  • Maintained detailed records of all interactions with clients including progress notes and incident reports.
  • Attended court hearings related to the child's case plan as requested or required by the court system.
  • Taught basic life skills such as time management, money management, cooking skills and laundry skills.
  • Provided a safe and nurturing home environment for children in foster care.
  • Developed positive relationships with birth families and other involved parties, such as caseworkers and therapists.

Customer Sales & Service Representative

United Healthcare Group
06.2004 - 06.2009
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Achieved high levels of customer satisfaction through prompt resolution of escalated issues by liaising with relevant departments effectively.
  • Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.
  • Educated clients about health insurance coverage options, benefits and costs.

Office Administrative Assistant

Center for Rehabilitation and Development
04.2002 - 06.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Sales & Service Coordinator

Four Season Sunrooms
02.1999 - 04.2022
  • Scheduled installation and service for sunroom projects.
  • Assisted walk in customers with product information and demonstration.
  • Attended regular team meetings to discuss ongoing projects, share insights, and collaborate on strategies for continuous improvement in client sales and service.
  • Maintained up-to-date knowledge of products.
  • Analyzed sales contracts.
  • Time clock conversion for payroll department.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

High School Diploma -

Salem High
Salem, VA
06-1990

Skills

  • Motivation
  • Effective communication
  • Attention to detail
  • Multitasking
  • Team Player
  • Compassion

Timeline

Flex Driver

Amazon
01.2025 - Current

Therapeutic Foster Parent

Hopetree Foster Care
06.2009 - 02.2023

Customer Sales & Service Representative

United Healthcare Group
06.2004 - 06.2009

Office Administrative Assistant

Center for Rehabilitation and Development
04.2002 - 06.2004

Sales & Service Coordinator

Four Season Sunrooms
02.1999 - 04.2022

High School Diploma -

Salem High

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