Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Chirichello

Riverview,FL

Summary

Committed HHA offers 6 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.

Knowledgeable and dedicated customer service professional with extensive experience in automotive service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Home Health Aide

Papa Pals
Riverview, Florida
02.2022 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in logbooks, journals and care plans to accurate
  • Provided transportation and appointments management.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Consistently requested by previous clients.

Customer Service Representative

Honda Of Freehold
Freehold, NJ
04.2018 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Consistently handled upward of 50 calls per day in kind and professional manner.

Home Health Aide

Self Employed
Brick, NJ
02.2011 - 01.2017
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Administered medication as directed by physician.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Improved patients' comfort with massage and application of topical treatments.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care

Education

Associate of Arts - Liberal Arts And General Studies

Union County College
Cranford, NJ
12.1994

Skills

  • Patient Care Recordkeeping
  • Client Relationship and Rapport
  • Meal Planning and Preparation
  • Mental Health Support
  • Grocery Shopping and Storage
  • Patient and Compassionate
  • Observation Communication
  • Household Support
  • Bathing Support
  • Patient Progress Documentation
  • Home Cleaning and Sanitizing
  • Medical Reminders

Timeline

Home Health Aide

Papa Pals
02.2022 - Current

Customer Service Representative

Honda Of Freehold
04.2018 - 05.2020

Home Health Aide

Self Employed
02.2011 - 01.2017

Associate of Arts - Liberal Arts And General Studies

Union County College

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Shannon Chirichello