Shannon Christensen
Mayo Clinic Health System
Holmen,WI
2027
years of professional experience
Detail-oriented Electronic Health Records Analyst experienced in patient care, HIPAA compliance, and Epic workflows. Improved safety and efficiency through effective problem-solving and streamlined workflows, while supporting system changes and end-user training. Committed to enhancing patient care and achieving optimal outcomes.
Work History
Certified Nursing Assistant
- Measured and recorded vital signs, intake, and output accurately
- Assisted patients with bathing, dressing, grooming, and repositioning
- Assisted nursing staff in daily operations with routine patient care and daily workflow
- Responded promptly to patient needs, call lights, and comfort requests
- Documented care activities in electronic health records with accuracy
- Transported patients safely for tests, treatments, and transfers
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Electronic Health Records Analyst
27 Years 10 Months- Analyzed Epic workflows and translated clinical requirements into system configuration changes.
- Maintained application build, security, and access controls across Epic modules.
- Resolved complex incidents by troubleshooting interfaces, data issues, and system errors.
- Coordinated testing for upgrades, patches, and new functionality before production release.
- Collaborated with clinicians and operational leaders to refine workflows and reduce inefficiencies.
- Trained end users and support staff on Epic functionality, changes, and best practices.
- Defined IT process workflows through meetings with stakeholders.
- Analyzed technical problems with high accuracy and attention to detail.
- Improved end-user experience by streamlining Epic application workflows and processes.
- Optimized patient care processes by customizing Epic modules according to specific departmental needs.
- Increased staff proficiency through conducting comprehensive training sessions on the use of Epic applications.
- Provided consistent support for end-users, addressing their concerns and resolving issues in a timely manner.
- Boosted efficiency with thorough analysis of user requirements, translating them into functional specifications for the development team.
- Reduced downtime with proactive identification and resolution of technical issues in the Epic environment.
- Streamlined reporting processes with the customization and creation of relevant dashboards within the Epic environment.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Endoscopy Technician
15 Years 10 Months- Assisted physicians and nursing staff during gastrointestinal endoscopic procedures.
- Prepared endoscopy procedure rooms with required instruments, supplies, and patient-ready equipment.
- Cleaned, disinfected, and reprocessed endoscopes according to infection prevention standards.
- Inspected, tested, and maintained endoscopy equipment to support safe, reliable operation.
- Oversaw transportation of endoscopy scopes to ensure safe handling and compliance., handling, and storage to preserve device integrity and compliance.
- Restocked procedure areas with supplies, accessories, and medications needed for efficient workflow.
- Documented equipment processing and procedural support activities accurately in clinical systems.
- Coordinated turnover of procedure rooms to maintain continuous patient flow and readiness.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Advanced skill set through participation in specialized training on various types of endoscopic equipment, broadening capabilities as a technician.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set up for patients.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Efficiently set up and tore down procedure rooms in preparation for upcoming procedures.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
- Transferred scopes to appropriate department for repairs and maintenance.
- Supported physicians and nursing staff during procedures.
- Assisted doctors, nurses and support staff by preparing for patient procedures.
- Assisted medical staff by preparing patients for procedures.
- Handled transfers of scopes to various departments for maintenance and routine repairs.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Streamlined workflow within the endoscopy unit by effectively coordinating room schedules and ensuring prompt turnaround times between procedures.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
- Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.
- Set up patient charts and documented information while ensuring confidentiality.
- Closely followed surgical schedules to sanitize and assess recovery rooms.
Education
High School Diploma
Skills
Direct patient care
Patient care
Team collaboration
Direct patient care
Recording vital signs
Bathing assistance
Empathetic care
Basic life support
Emergency response
Inpatient care
Patient-focused care
Medical terminology
Electronic charting
HIPAA compliance
Problem-solving
Complex problem resolution
Timeline
Endoscopy Technician
Mayo Clinic Health System
01.2004 - 11.2019Read More
Electronic Health Records Analyst
Mayo Clinic Health System
01.1999 - CurrentRead More
Certified Nursing Assistant
Gundersen Lutheran Medical Center
Read More
Houston High School
High School Diploma
Read More
Epic Ambulatory Certificate
Epic certified trainer in Ambulatory and Inpatient
CNA certified
AI training