Shannon Cleveland
Salisbury,NC
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer Firefighter
Cleveland
, North Carolina
2020.08 - Current
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to its field.
- Supported strong relationships between our fire department and neighboring agencies through collaborative efforts during multi-unit training simulations.
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
Receptionist/Administrative Assistant
Rowan County Schools
Landis , NC
2023.10 - 2024.02
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Substitute Teacher
Kelly Services
Salisbury , NC
2021.06 - 2024.02
- Developed strong rapport with students through consistent encouragement and support, fostering an positive learning atmosphere conducive to academic growth.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
911 Telecommunicator
Iredell County Emergency Communications
Statesville , NC
2020.09 - 2021.06
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Contributed to development of new training materials for incoming 911 Telecommunications, improving overall team preparedness.
Security Officer
ALLIED UNIVERSAL
Charlotte , NC
2013.11 - 2020.09
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Education
Associate of Applied Science - Human Services emphasis, Mental Health
Davidson County Community College
Current
College Degree - Fire Science
Mitchell Community College
November 2021
GED - undefined
Rowan-Cabarrus Community College
August 2017
Skills
- Office Supply Management
- Customer Service
- Problem-Solving
- Punctual and Reliable
Certification
AED Certification
First Aid Certification
CPR Certification
Driver's License
BLS Certification
September 2022 to September 2023
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Awards PTK Honors society
Timeline
Receptionist/Administrative Assistant
Rowan County Schools
2023.10 - 2024.02
Substitute Teacher
Kelly Services
2021.06 - 2024.02
911 Telecommunicator
Iredell County Emergency Communications
2020.09 - 2021.06
Volunteer Firefighter
Cleveland
2020.08 - Current
Security Officer
ALLIED UNIVERSAL
2013.11 - 2020.09
Associate of Applied Science - Human Services emphasis, Mental Health
Davidson County Community College
College Degree - Fire Science
Mitchell Community College
GED - undefined
Rowan-Cabarrus Community College
AED Certification
First Aid Certification
CPR Certification
Driver's License
BLS Certification
September 2022 to September 2023
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