Shannon Clevenger
Wilmington,OH
Summary
Dedicated professional with experience in guest relations management and safety monitoring. Known for enhancing guest engagement through professional and personal banter, making guests comfortable in my presence. Customer satisfaction is at the forefront of everything I do. I believe everyone deserves to see kindness at least once every day, and when I work with customers I make it my job to surpass that and leave a lasting mark on their overall experience.
Overview
3
3
years of professional experience
Work History
Ride Operator
Kings Island
Mason, OH
05.2023 - Current
- Operated rides efficiently while ensuring safety protocols were consistently followed.
- Monitored guest interactions, providing assistance to enhance overall experience.
- Conducted routine inspections of ride equipment to ensure optimal functioning.
- Collaborated with maintenance staff to address any technical issues swiftly.
- Assisted in implementing operational improvements that increased efficiency during peak times.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Enhanced guest engagement by incorporating interactive elements into ride instructions, making safety briefings more enjoyable.
Education
High School Diploma -
Wilmington High School
Wilmington, OHSkills
- Customer service
- Safety monitoring
- Strong work ethic
- Guest engagement
- Professional appearance
- Team collaboration
- Guest relations management
Timeline
Ride Operator
Kings Island
05.2023 - Current
High School Diploma -
Wilmington High School