Shannon Cooper
Business Risk Officer
Loveland,CO
Summary
Experienced Business Risk Officer specializing in risk mitigation strategies and compliance. Known for effective communication and collaboration, contributing to enhanced organizational resilience and informed decision-making.
Overview
15
15
years of professional experience
Work History
Business Risk Officer
Citibank, NA
12.2016 - Current
- Evaluated compliance with regulatory requirements, ensuring adherence to industry standards and internal policies.
- Led cross-functional teams in executing risk mitigation strategies, enhancing organizational resilience against financial risks.
- Mentored junior staff on best practices in risk evaluation and management, fostering a culture of continuous learning.
- Collaborated with stakeholders to develop risk reporting mechanisms, providing insights for informed decision-making.
- Presented strategic recommendations to senior management based on thorough analysis of emerging risks and trends.
- Served as subject matter expert for development and implementation of corrective action plans where substantial unnecessary loss resulted regularly from current policy.
Virtual Branch Support Specialist
Citibank, NA
11.2015 - 12.2016
- Developed training materials and conducted workshops to elevate team performance and knowledge retention.
- Streamlined branch operations for improved efficiency by implementing new procedures and protocols.
- Supported branch managers in achieving operational excellence by providing administrative assistance when needed.
- Assisted in training new employees, ensuring a smooth integration into the branch support team.
Branch Services Support Unit Lead
Citibank, NA
10.2012 - 11.2015
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Branch Services Support Unit Analyst
Citibank, NA
11.2011 - 10.2012
- Led projects aimed at optimizing workflow efficiency, resulting in streamlined operations across departments.
- Mentored junior analysts in best practices for data analysis and report generation, promoting skill development.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Head Teller
Citibank, NA
San Antonio, TX
05.2011 - 11.2011
- Led daily operations of teller team, ensuring adherence to policies and procedures.
- Trained and mentored staff on banking protocols and customer service excellence.
- Implemented process improvements to enhance efficiency in transaction handling.
- Conducted audits to maintain compliance with regulatory requirements and internal controls.
Teller
Citibank, NA
San Antonio, TX
10.2010 - 05.2011
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Balanced cash drawers daily, identifying discrepancies and resolving issues promptly.
- Trained new tellers on operational procedures and customer service best practices.
Education
Business
Front Range Community College
Fort Collins05-2028
Skills
- Know your customer
- Operational risk
- Internal controls
- Risk mitigation strategies
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Self motivation
Timeline
Business Risk Officer
Citibank, NA
12.2016 - Current
Virtual Branch Support Specialist
Citibank, NA
11.2015 - 12.2016
Branch Services Support Unit Lead
Citibank, NA
10.2012 - 11.2015
Branch Services Support Unit Analyst
Citibank, NA
11.2011 - 10.2012
Head Teller
Citibank, NA
05.2011 - 11.2011
Teller
Citibank, NA
10.2010 - 05.2011
Business
Front Range Community College