Summary
Overview
Work History
Education
Skills
Interests
Timeline
Shannon Corwin

Shannon Corwin

Gaithersburg,MD

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

QA Test Lead

ZeniMax Media/Bethesda Game Studios
09.2011 - 09.2025
  • Started as QA tester in 2011. Worked with supervisors and management to improve and grow career. Promoted to QA Lead in 2017.
  • Led QA team in developing and executing comprehensive test strategies and plans across multiple projects.
  • Mentored junior QA testers, fostering skill development and promoting best practices within the team.
  • Facilitated regular meetings to review test progress, discuss challenges, and align on project goals with stakeholders.
  • Provided valuable input into project planning meetings to ensure accurate timelines were established based on QA resource availability and priorities.
  • Led cross-functional team collaboration, ensuring effective communication between developers, product managers, and QA testers.
  • Promoted a culture of continuous improvement within QA teams by conducting regular retrospectives to identify areas for potential enhancements and implementing necessary changes.

Restaurant Food Server

Various
01.2005 - 01.2010
  • Delivered exceptional customer service to enhance dining experiences.
  • Managed order accuracy and timely delivery to optimize guest satisfaction.
  • Trained new servers on restaurant procedures and customer engagement techniques.
  • Developed strong relationships with repeat customers to foster loyalty and retention.
  • Resolved guest concerns promptly, maintaining positive dining environment and reputation.

Education

High School Diploma -

Thomas S. Wootton, Rockville, MD
2002

Skills

  • Strong problem solver
  • Documentation skills
  • Organized and detail oriented
  • Teamwork and positive attitude
  • Interpersonal skills
  • Adaptability
  • Professionalism
  • Excellent communication

Interests

  • Avid Reader
  • Volunteering at community kitchens and food-related charities
  • Watching Movies and TV Shows
  • Historical Exploration
  • Video Gaming

Timeline

QA Test Lead - ZeniMax Media/Bethesda Game Studios
09.2011 - 09.2025
Restaurant Food Server - Various
01.2005 - 01.2010
Thomas S. Wootton - High School Diploma,
Shannon Corwin