Shannon Costello
Ida,MI
Summary
Results-driven professional with a solid foundation in oncology knowledge, physics knowledge and patient navigation. Demonstrated success in enhancing patient experiences through collaboration and quality assurance initiatives, ready to drive impactful outcomes in oncology care.
Overview
15
15
years of professional experience
Work History
Oncology Care Specialist
Trinity Health
Ann Arbor , MI
04.2025 - Current
- Intermediary among radiation oncologists, medical oncologists, primary care providers, clinical staff, next generation sequencing (NGS) organizations, insurance companies, patients and various social support staff.
- Verified patient imaging, pathology, medical history, and insurance to facilitate effective oncology navigation.
- Maintained comprehensive knowledge of all assays per specific testing company for next generation sequencing of tissue and blood samples for personalized oncology treatments.
- Coordinated specialist referrals and provider connections.
- Collaborated with outside providers to secure approvals for mutual patients for Trinity's Lung Nodule Clinic.
- Enrolled relevant patients in the Oncology Tobacco Cessation program.
- Strategized optimal workflows for relevant disease sites.
- Gained insights on oncology care advancements through seminars and informational meetings.
- Attended relevant tumor boards and conferences.
- Promoted Trinity's campaigns through Red Wings games and Ion Robotic Bronchoscopy events.
Server
Public House Food Drink
Monroe, MI
05.2024 - 07.2025
- Implemented customer feedback to enhance service quality and refine menu offerings.
- Responded to guest inquiries and complaints professionally, ensuring timely resolutions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers on menu knowledge and service standards.
Research Assistant, Photovoltaics
University of Toledo
Toledo, OH
09.2021 - 08.2023
- Experimented with Cd and Cl2 ratios in spray deposition to enhance efficiency of CdTe solar cells while incorporating single-walled carbon nanotubes
- Modified sputtering deposition system to create p-type semiconductors from n-type semiconductors.
- Designed patterns utilizing high powered lasers to scribe solar cells to create circuits between cells,
- Applied drop casting technique to deposit CuCl2 solution on substrates for semiconductor applications.
- Presented research results per semiconductor functionality using various coding languages.
- Presented research findings at two physics symposiums on two projects, contributing to academic discourse in photovoltaics.
Research Assistant, Medical Physics
University of Toledo
Toledo, OH
05.2021 - 08.2021
- Assisted medical physicists and dosimetrists with daily activities, including quality assurance, treatment planning processes, and troubleshooting minor linac issues.
- Utilized MIM software to create atlas-based auto-segmentation program to be implemented during study of OARs
- Conducted literature reviews that informed the submission to the International Review Board for the proposed research project.
- Conference poster and abstract accepted for the American Association of Physicists in Medicine general meeting in 2022: research findings were implemented in clinic to create a timely planning process.
- Presented findings at full physics departmental meetings to facilitate knowledge sharing.
Clothing Retail Owner
The Enchanted Wardrobe
Monroe, MI
09.2017 - 09.2018
- Curated clothing collections aligned with current fashion trends and customer preferences to enhance sales.
- Created targeted marketing campaigns that attracted new customers and increased brand awareness.
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
Corporate Billing Specialist
HCR ManorCare Corporate
Toledo, OH
05.2014 - 03.2015
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Resolved customer inquiries on billings, payments, and account status to enhance client satisfaction.
- Created financial reports on accounts receivable aging status to support collection strategies.
- Processed claims to insurance companies, investigating and addressing denials and explanations of benefit rejections to ensure timely resolution.
- Leveraged integrated billing software to submit accurate claims.
Medical Assistant, Office Manager Trainee
Dr. Tanvir I. Qureshi
Monroe, MI
01.2012 - 05.2014
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Operated x-ray, pulmonary function tests (PFTs) and electrocardiogram (EKG) to administer diagnostic tests.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Facilitated communication by answering phone calls, providing information to patients, scheduling appointments, and managing patient flow while greeting visitors professionally.
- Filed insurance claim forms accurately to ensure timely processing and adherence to applicable regulations.
Education
Bachelor of Science - Applied Physics
University of Toledo
Toledo, OH05-2023
Associate of Science -
Monroe County Community College
Monroe12-2019
Master of Science - Medical Physics in Radiation Oncology
Wayne State University
Detroit, MI07-2026
Skills
- Oncology knowledge
- Complex mathematical calculation
- Patient navigation
- Oncology research methods
- Quality assurance
- Radiation therapy
- Radiation safety protocols
- Technical writing
- Team collaboration
- Excellent communication
Affiliations
- S. Costello, D. Pearson, “Atlas Based Autosegmentation: A Clinical Implementation & Assessment of Accuracy”, 2022 64th American Association of Physicists in Medicine (AAPM) Annual Meeting, Washington D.C., USA. AAPM 64th Annual Meeting & Exhibition - Meeting Program - Abstract Information
- S. Costello, D. Shvydka, D. Pearson, “Atlas Based Autosegmentation in Radiation Therapy Setting”, Research Experience for Undergraduates, University of Toledo, Toledo, OH, USA, 2021. Shannon Costello Abstract
- P. N. Kaluarachchi et al., "Optimizing CdCl Treatment on CdTe Solar Cells Using Spray Deposition Method," 2022 IEEE 49th Photovoltaics Specialists Conference (PVSC), Philadelphia, PA, USA, 2022, pp. 0828-0832, doi: 10.1109/PVSC48317.2022.9938796.
- Tamana Mariam et al., “Spatially and Temporally Resolved Electroluminescence (EL) Imaging Measurements to Probe the Degradation of Perovskite Solar Cells”, 2022 MRS Spring Meeting, Honolulu, HI, USA, 2022.
- M. G. Naber, B. M. Bruck, S. E. Costello; The Bessel zeta function. J. Math. Phys. 1 August 2022; 63 (8): 083504. https://doi.org/10.1063/5.0105399
Accomplishments
- Health Advisory Board, Guardant, ASCO, Chicago, IL, 2026
- Patient Advocate, FightCRC, Washington D.C., Call on Congress, 2024
- Model, The Colon Club, On The Rise Magazine, Nashville, TN, 2020
- Speaker, Colon Cancer Coalition, Get Your Rear in Gear, Indianapolis, IN, 2019
- Speaker, Colon Cancer Association, Undy Run, Detroit, MI 2018
- https://fightcolorectalcancer.org/story/shannon-costello/
- https://www.youtube.com/watch?v=agzqHcaTxDA
- https://www.businessinsider.com/what-its-like-to-work-through-colon-cancer-chadwick-boseman-2020-9
- https://www.businessinsider.com/childhood-cancers-teens-rising-colon-cancer-pancreatic-cancer-2019-9
- https://gradschool.wayne.edu/news/wayne-state-graduate-student-with-lynch-syndrome-pursues-medical-physics-to-combat-cancer-62861
- https://thepatientstory.com/patient-stories/colorectal-cancer/colon/shannon-c/
- https://news.utoledo.edu/index.php/04_19_2023/mom-wife-overcomes-her-health-challenges-to-earn-degree
Memberships
- American Association of Physicists in Medicine
- American Society of Clinical Oncology
- American Association for Cancer Research
- Americal Physical Society
- Society of Actuaries
Timeline
Oncology Care Specialist
Trinity Health
04.2025 - Current
Server
Public House Food Drink
05.2024 - 07.2025
Research Assistant, Photovoltaics
University of Toledo
09.2021 - 08.2023
Research Assistant, Medical Physics
University of Toledo
05.2021 - 08.2021
Clothing Retail Owner
The Enchanted Wardrobe
09.2017 - 09.2018
Corporate Billing Specialist
HCR ManorCare Corporate
05.2014 - 03.2015
Medical Assistant, Office Manager Trainee
Dr. Tanvir I. Qureshi
01.2012 - 05.2014
Bachelor of Science - Applied Physics
University of Toledo
Associate of Science -
Monroe County Community College
Master of Science - Medical Physics in Radiation Oncology
Wayne State University