Summary
Work History
Education
Skills
Timeline
Generic

Shannon Courtney

Van Buren,AR

Summary

Accomplished Phlebotomist with a proven track record at Baptist Health, enhancing patient comfort and specimen accuracy through expert venipuncture and meticulous specimen handling. Adept at fostering patient trust and upholding HIPAA compliance, my leadership at Blockbuster Video also honed exceptional team mentoring and customer satisfaction skills.

Work History

Phlebotomist

Baptist Health
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Organized daily work based on collection priority.
  • Packaged and shipped specimens to central lab daily.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Verified proper storage and transportation of specimens to laboratories.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Assistant Manager

Blockbuster Video
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Eye Technician

Plunkett Optical

Education

Registered Dental Assistant

Vista College
Fort Smith, AR
08.2017

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • Venipuncture expertise
  • Patient confidentiality
  • HIPAA compliance
  • Specimen labeling procedures
  • Blood collection techniques
  • Butterfly needle technique
  • Sample and specimen collection

Timeline

Phlebotomist

Baptist Health

Assistant Manager

Blockbuster Video

Eye Technician

Plunkett Optical

Registered Dental Assistant

Vista College
Shannon Courtney