Shannon Cox
Sherman
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
At Risk Specialist Role
AllState
10.2024 - Current
- Daily review of overdue tasks
- Audit recorded calls
- Mentorship
- Escalation-conflict resolution- adjuster coaching
- CLF reviews-identify negative trends
- CSL Collaboration
- Time Management Coaching
Senior Claim Adjuster/Team Leader
AllState
12.2021 - Current
- Evaluated complex insurance claims to determine liability and coverage under policy guidelines.
- Mentored junior adjusters, enhancing team performance through knowledge sharing and training initiatives.
- Streamlined claims processing workflows, resulting in improved turnaround times and customer satisfaction.
- Conducted thorough investigations, gathering evidence and documentation to support claim resolutions.
- Analyzed trends in claims data to identify areas for process improvement and risk mitigation strategies.
- Communicated effectively with claimants, providing updates and ensuring transparency throughout the claims process.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
- Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
Education
Bachelor of Arts - Criminal Justice
American Military University
Charleston, WV08-2015
Skills
- Effective communication
- Active listening
- Team collaboration
- Organizational
- Time management
- Professionalism and integrity
- Team leadership qualities
- Claims investigation
- Claims processing
- Caseload management
Timeline
At Risk Specialist Role
AllState
10.2024 - Current
Senior Claim Adjuster/Team Leader
AllState
12.2021 - Current
Bachelor of Arts - Criminal Justice
American Military University
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