Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
At Risk Specialist Role
AllState
10.2024 - Current
Daily review of overdue tasks
Audit recorded calls
Mentorship
Escalation-conflict resolution- adjuster coaching
CLF reviews-identify negative trends
CSL Collaboration
Time Management Coaching
Senior Claim Adjuster/Team Leader
AllState
12.2021 - Current
Evaluated complex insurance claims to determine liability and coverage under policy guidelines.
Mentored junior adjusters, enhancing team performance through knowledge sharing and training initiatives.
Streamlined claims processing workflows, resulting in improved turnaround times and customer satisfaction.
Conducted thorough investigations, gathering evidence and documentation to support claim resolutions.
Analyzed trends in claims data to identify areas for process improvement and risk mitigation strategies.
Communicated effectively with claimants, providing updates and ensuring transparency throughout the claims process.
Expedited claims settlements with successful negotiation strategies and effective communication skills.
Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
Joint Communications Operations Officer at United States Army, Joint Task Force - BravoJoint Communications Operations Officer at United States Army, Joint Task Force - Bravo