Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Cox

Sherman

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

4
4
years of professional experience

Work History

At Risk Specialist Role

AllState
Dallas, TX
10.2024 - Current
  • Daily review of overdue tasks
  • Audit recorded calls
  • Mentorship
  • Escalation-conflict resolution- adjuster coaching
  • CLF reviews-identify negative trends
  • CSL Collaboration
  • Time Management Coaching

Senior Claim Adjuster/Team Leader

AllState
Dallas, TX
12.2021 - Current
  • Evaluated complex insurance claims to determine liability and coverage under policy guidelines.
  • Mentored junior adjusters, enhancing team performance through knowledge sharing and training initiatives.
  • Streamlined claims processing workflows, resulting in improved turnaround times and customer satisfaction.
  • Conducted thorough investigations, gathering evidence and documentation to support claim resolutions.
  • Analyzed trends in claims data to identify areas for process improvement and risk mitigation strategies.
  • Communicated effectively with claimants, providing updates and ensuring transparency throughout the claims process.
  • Expedited claims settlements with successful negotiation strategies and effective communication skills.
  • Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.

Education

Bachelor of Arts - Criminal Justice

American Military University
Charleston, WV
08-2015

Skills

  • Effective communication
  • Active listening
  • Team collaboration
  • Organizational
  • Time management
  • Professionalism and integrity
  • Team leadership qualities
  • Claims investigation
  • Claims processing
  • Caseload management

Timeline

At Risk Specialist Role

AllState
10.2024 - Current

Senior Claim Adjuster/Team Leader

AllState
12.2021 - Current

Bachelor of Arts - Criminal Justice

American Military University

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