Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shannon Crawford

Dowagiac,MI

Summary

Direct care professional well-versed in assisting Type individuals to meet medical and emotional needs. Trained in appointment, medication and household management. Devoted to providing companionship and attentive care.

Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Versatile Job Title with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.

Overview

11
years of professional experience

Work History

Michiana Guardianship Services
Cassopolis, MI

Care Provider
07.2020 - 07.2022

Job overview

  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Organized medication and provided reminders according to schedule.
  • Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Promoted social, emotional and physical health through diverse activities.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Remained alert to problems or health issues of clients and competently responded.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Documented vitals, behaviors and medications in client medical records.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Mikado Japanese Steakhouse
South Bend, IN

Server
01.2012 - 08.2020

Job overview

  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Southwestern Michigan College
Dowagiac, MI

Still Working On It from Psychology
08.2021

University Overview

Recovery Academy
Benton Harbor, MI

Peer Recovery Coach from Addiction Counseling
03.2019

University Overview

Edwardsburg High School
Edwardsburg, MI

General
05.1993

University Overview

High school graduate

Skills

  • Social Perceptiveness
  • Individual Service Plans
  • Illness Adaptation
  • Indirect Patient Care
  • Respectful and Compassionate
  • Patient Management
  • First Aid Certification
  • Progress Documentation
  • Client Transportation
  • Medication Distribution
  • Mobility Assistance

Timeline

Care Provider
Michiana Guardianship Services
07.2020 - 07.2022
Server
Mikado Japanese Steakhouse
01.2012 - 08.2020
Southwestern Michigan College
Still Working On It from Psychology
Recovery Academy
Peer Recovery Coach from Addiction Counseling
Edwardsburg High School
General

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Shannon Crawford