Shannon Crawford
Charleston,SC
Summary
Results-driven Facility Manager with a proven track record in overseeing gym operations. Proficient in facility maintenance, equipment management, and ensuring a clean, safe environment. Skilled in coordinating staff, implementing efficient processes, and optimizing facility functionality to enhance member experience. Successful in managing budgets and implementing cost-effective solutions. Strong communication and leadership skills contribute to fostering a positive and inclusive gym atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facility Manager
ISI Elite Training Johns Island
05.2023 - Current
- Sold 14 out of 15 Christmas in July promotions, adding $18,186 of revenue in two days.
- Hired and trained sales leaders, accomplishing 75% closing rate in first month.
- Learned to execute facilities monthly tracker to create and publish monthly sales goals.
- Organized 5 complex workouts to commence Turf Wars promotion with an 87.5% member completion rate, ranking 7th of 31 facilities.
- Personalizes customer experience by knowing members' names and builds rapport through embracing and enforcing a positive atmosphere for members and staff alike.
Assistant Store Manager
Restore Hyper Wellness
08.2019 - 05.2023
- Assisted in customer lead reach out, community outreach, creating store events, and in social media efforts.
- Analyzed customer feedback and quickly implementing strategies to improve customer experience.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interviewed, hired, and trained staff associates to ensure they are equipped to comply with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Registered Behavior Technician
Carolina Coast Behavioral Services
08.2020 - 11.2020
- Taught language, social, self-help, academic, imitation, and other important skills to children with developmental deficits due to autism spectrum disorders or other related developmental disabilities.
- Used ABA methods to decrease problem behavior and taught adaptive replacement behaviors.
- Provided behavioral recommendations to families regarding general behavior or specific goals.
- Extensive data collection and analysis in order to monitor ongoing success.
- Performed follow-ups, re-evaluation, and program modifications to further monitor and ensure success.
Restaurant Server
Uncork Charleston
08.2019 - 07.2021
- Set positive tone for entire dining experience while ensuring customer satisfaction by remaining accessible and friendly.
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Science - Nursing
Charleston Southern University
Charleston, SCSkills
- Relationship Building and Management
- Leadership
- Product and Service Sales
- Customer Experience
- Communication Skills
- Goals and Performance
- Customer Service
- Staff Management
- Hiring and Training
- Sales Growth
- Facility Operations
Certification
- Basic Life Support/ CPR Certified
- CrossFit Level 1 Certified
Timeline
Facility Manager
ISI Elite Training Johns Island
05.2023 - Current
Registered Behavior Technician
Carolina Coast Behavioral Services
08.2020 - 11.2020
Assistant Store Manager
Restore Hyper Wellness
08.2019 - 05.2023
Restaurant Server
Uncork Charleston
08.2019 - 07.2021
Bachelor of Science - Nursing
Charleston Southern University
- Basic Life Support/ CPR Certified
- CrossFit Level 1 Certified
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