Shannon Crosby
Ogdensburg
Summary
Compassionate childcare professional known for maintaining a safe, nurturing environment. Proficient in lesson planning and behavioral observation, with a focus on supporting children's social development and well-being.
Overview
24
24
years of professional experience
Work History
Daycare Provider
Self Employed
Ogdensburg
05.2025 - Current
- Designed engaging activities to promote children's learning and development.
- Maintained a safe and nurturing environment for children at all times.
- Communicated effectively with parents regarding children's progress and daily activities.
- Organized daily schedules to balance playtime, meals, and rest periods.
- Implemented health and safety protocols to ensure child well-being.
- Assisted children with personal hygiene and daily routines as needed.
- Monitored children's behavior, providing guidance and support when necessary.
- Assisted with potty training when needed.
- Established positive relationships with families through regular communication regarding their child's progress.
- Sanitized toys and equipment regularly.
- Enforced rules of conduct during indoor and outdoor activities in order to ensure the safety of all participants.
- Provided nutritious snacks and meals according to established guidelines.
- Planned and implemented age-appropriate activities such as arts, crafts, music, games, outdoor play and educational lessons.
- Kept detailed records of attendance, meals served, naps taken and other pertinent information related to each child's care.
- Organized nap time routines including changing diapers and clothing when necessary.
- Observed children's behavior and development, reported any concerns to parents or guardians.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Observed and monitored children's play activities.
Ambassador
Clayton Hepburn Medical Campus
Ogdensburg
10.2021 - 03.2026
- Addressed guest inquiries and resolved concerns promptly.+
- Trained new greeters on policies and customer service techniques.
- Reported any suspicious behavior or incidents immediately to management.
Universal Customer Service Representative
St. Lawrence Federal Credit Union
Ogdensburg
10.2002 - 05.2025
- Assisted members with account inquiries and transactions efficiently.
- Processed loan applications and guided members through approval steps.
- Educated customers about credit union products and services available.
- Maintained accurate records of member interactions and transactions daily.
- Collaborated with team members to enhance customer service strategies continuously.
- Trained new staff on customer service protocols and operational procedures.
- Utilized banking software to manage member accounts and transactions securely.
- Participated in training sessions on new products or services offered by the company.
- Maintained up-to-date knowledge of all products and services offered by the company.
- Developed positive relationships with customers through courteous interaction and prompt service delivery.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Morristown Central School
Morristown, NY06-1992
Skills
- Child development
- Lesson planning
- Safety protocols
- Activity coordination
- Behavioral observation
- Customer engagement
- Activities planning
- Social development
- Infant care
- Recordkeeping requirements
Timeline
Daycare Provider
Self Employed
05.2025 - Current
Ambassador
Clayton Hepburn Medical Campus
10.2021 - 03.2026
Universal Customer Service Representative
St. Lawrence Federal Credit Union
10.2002 - 05.2025
High School Diploma -
Morristown Central School