Shannon Cusack
New York
Summary
Experience of quickly adapting and excelling in fast paced environments. Refined relationship-building skills with clients and all inter-office coworkers, ranging from entry to senior level.
Overview
13
13
years of professional experience
Work History
Event/Front of House Manager
Pierce School/Brock Pierce
Washington, DC
06.2025 - Current
- Supervised daily front-of-house operations to ensure exceptional customer service and guest satisfaction.
- Trained and mentored staff on best practices in hospitality and service excellence.
- Developed and implemented standard operating procedures to streamline front-of-house workflows.
- Coordinated special events, ensuring seamless execution from planning through post-event evaluation.
- Managed inventory levels and ordering processes for front-of-house supplies, optimizing costs and efficiency.
Food & Beverage Manager (Seasonal)
Soho House, LLC
NY, NY
04.2024 - 10.2024
- Head of Runner Department (Scheduling, training, hiring, overseeing and maintaining communication between the department and BOH)
- Oversaw & trained DOH compliance for all employees
- Provided excellent support for staff and customer service for all guests
Assistant General Manager
White Horse Tavern
NY, NY
06.2020 - 03.2024
- Within a three person team re-opened this historical restaurant
- Ensure Day to Day operations
- Managed Website, Guest E-mail inquiries & Resy Website/App
- Handled invoices for FOH & BOH for processing
- NYC DOHMH compliance & general order and cleanliness
Food & Beverage Manager
Tao Group
New York, NY
06.2019 - 03.2020
- Handled Payroll for three venues
- Maintained communication between FOH & BOH
Hospitality / Hotel Manager
The Monastery Art Suites
San Juan, PR
10.2018 - 03.2019
- Managed all check ins, including payment
- Oversaw Housekeeping, inventory and outside maintenance
- Organized Cryptocurrency Events
Guest Relations Manager
H.Wood Group
Los Angeles, CA
10.2017 - 10.2018
- Plotted reservations/tables to ensure a good flow
- Created menu selections & formats for special events
Associate Producer / Production Coordinator
Tenafy Film Company
Los Angeles, CA
02.2015 - 10.2017
- Managed invoicing distribution and accounts payable collections
- Collaborated with management in creative development
- Handled logistical arrangements for Festivals, Markets & Travel
- Oversaw hiring and management of Tenafy's Internship Program
Chief of Staff / Executive Assistant
Dean Kamen (DEKA)
Manchester, NH
12.2013 - 03.2015
- Built relationships with customers, partners and stakeholders, including senior leadership of business, NGOs, & government
- Managed several top executive calendars & E-mail Accounts
- Organized Fuel Costs, FBO Landings, & travel schedule based on business development for Kamen's Phenom 900
- Liaison between Kamen & FIRST, a STEM nonprofit, media requests, and speaking arrangements
Education
Bachelor of Science - Psychology
University of Maryland
College ParkBachelor of Arts - Musical Theatre
Wagner College
New York CitySkills
- Office organization
- Research Skills
- Networking
- Creative Collaboration
- Bookkeeping & Accounting
- Salesforce & QuickBooks & Microsoft & Slack & SevenRooms & ResNexus & Micros & Resy & Square & TripleSeat & Heartland & Toast & 7shifts & MarginEdge & Adobe
- Intern & Employee Training and Development
- Adapting to changing high paced environments
- Hospitality (9 years)
- Executive Assistant (5 years)
- Health and safety regulations
Timeline
Event/Front of House Manager
Pierce School/Brock Pierce
06.2025 - Current
Food & Beverage Manager (Seasonal)
Soho House, LLC
04.2024 - 10.2024
Assistant General Manager
White Horse Tavern
06.2020 - 03.2024
Food & Beverage Manager
Tao Group
06.2019 - 03.2020
Hospitality / Hotel Manager
The Monastery Art Suites
10.2018 - 03.2019
Guest Relations Manager
H.Wood Group
10.2017 - 10.2018
Associate Producer / Production Coordinator
Tenafy Film Company
02.2015 - 10.2017
Chief of Staff / Executive Assistant
Dean Kamen (DEKA)
12.2013 - 03.2015
Bachelor of Science - Psychology
University of Maryland
Bachelor of Arts - Musical Theatre
Wagner College