Shannon Damesworth
Mason
Summary
As an alumni and parent, Lansing Christian School has my heart and always will. I love this school, it's mission, students, faculty and staff. Skilled at both interpersonal communication and written communication, I am ready to serve in a fast paced environment with many tasks. As a coach for many years, I understand the need for teamwork and know how to be part of a team. I understand that integrity and confidentiality are of paramount importance and have worked in several positions where this is required.
Overview
24
24
years of professional experience
Work History
Customer Service Advocate
Jackson National Insurance
Lansing
06.2024 - Current
- Assisted customers with policy inquiries.
- Educated clients and financial professionals on insurance products and services purchased.
- Worked closely with other departments to ensure quality customer service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Upheld privacy and security requirements for customer information.
- Managed incoming calls from customers in a professional manner.
- Mentored new employees on best practices to be effective in helping customers.
- Resolved customer complaints through effective communication strategies.
Office Assistant
Crenshaw Peterson & Associates
Okemos
09.2016 - 06.2025
- Created and updated client records in company databases.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
- Developed organizational filing systems for confidential customer records and reports.
- Maintained strict confidentiality on client files and current court proceedings.
Lunchroom Supervisor
Lansing Christian School
Lansing
09.2019 - 06.2024
- Established and communicated lunchroom rules and monitored and enforced proper and respectful lunchroom behavior.
- Assisted in preparation and food service according to standards with focus on sanitation, health and nutrition.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Rang up orders on cash register to process cash and student account payments.
- Got to know students and staff personally.
Membership Associate - Part Time
Michigan Association Retired School Personnel
Lansing
04.2010 - 06.2016
- Assisted with membership drive during the spring of the year every year.
- Opened and batched 1000's of membership renewals verifying the batch amounts added up.
- Posted renewals to membership accounts
- entered new memberships into the system.
Administrative Secretary
Michigan Association Retired School Personnel
Lansing
09.2005 - 09.2009
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Made travel arrangements and reservations.
- Guided members of the association through computer and software problems.
- Compiled and produced presentations and reports as directed by leadership team.
- Produced and distributed memos, newsletters and other forms of communication.
- Maintained data confidentiality for the Executive Director and Members of the board.
- Layed out, proofread and oversaw printing of the quarterly newsletter.
- Sorted incoming mail and disseminated correspondence to applicable departments.
- Supervised set up of conference rooms for corporate meetings and other events.
- Coordinated catering services for regular board meetings and functions.
Customer Service Representative
HomeRoute
Howell
04.2002 - 04.2004
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up, designed, edited, spruced up Member webpages.
- Consulted new members to ensure they received the best of their membership on our site.
- De-escalated problematic member concerns, maintaining calm, friendly demeanor.
- Explained benefits, features and recommendations to maximize client retention.
- Generated ideas and worked with technical support to streamline services for both staff and members.
- Upheld privacy and security requirements for customer information.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Science - Justice And Ministry
Taylor University
Fort Wayne, IN05.2000
High School Diploma -
Lansing Christian School
Lansing, MI06.1997
Skills
- Team oriented individual
- Able to manage many tasks at one time
- Organized
- Able to handle and work with confidential information
- People person that enjoys working with people of all ages
- Strong verbal and written communication skills
Timeline
Customer Service Advocate
Jackson National Insurance
06.2024 - Current
Lunchroom Supervisor
Lansing Christian School
09.2019 - 06.2024
Office Assistant
Crenshaw Peterson & Associates
09.2016 - 06.2025
Membership Associate - Part Time
Michigan Association Retired School Personnel
04.2010 - 06.2016
Administrative Secretary
Michigan Association Retired School Personnel
09.2005 - 09.2009
Customer Service Representative
HomeRoute
04.2002 - 04.2004
Bachelor of Science - Justice And Ministry
Taylor University
High School Diploma -
Lansing Christian School