Shannon DaSilva
159 Charlotte White Rd Ext Westport ,MA
Summary
Dynamic leader with 25 years of multi-unit management experience in the retail food sector, adept at cultivating high-performing teams through strategic mentorship. Proven track record in implementing innovative strategies that enhance operational efficiencies and drive sustainable growth. Seeking a Director role to further leverage expertise in optimizing performance within the retail food industry.
Overview
11
11
years of professional experience
Work History
Operations Manager
Wendy's International
Dublin, Ohio
04.2025 - Current
- Oversaw daily operations across multiple locations to ensure efficiency and compliance.
- Coordinated with cross-functional teams to streamline processes and improve service and operations.
- Conducted regular audits of operations to identify areas for improvement and innovation.
- Ensured all areas of operation met or exceeded quality standards set forth by the company.
Operating Services Manager
Inspire Brands, Dunkin
Canton, MA
07.2022 - 04.2025
- Collaborated with cross-functional teams to streamline product launch processes.
- Executed pilot tests to gather feedback from the market.
- Served as subject matter expert to store operators and field teams, providing operational expertise.
- Facilitated seamless coordination across six departments leading to enhanced project communication.
Franchisee Business Consultant
Inspire Brands, Dunkin
09.2017 - 08.2022
- Provided guidance for a network consisting of 100 sites and six franchise owners.
- Partnered with scalable franchisees to drive restaurant expansion.
- Increased guest satisfaction by 20% in two years.
- Oversaw operations for a network of 100 stores, attaining a 10% annual sales growth.
Area Manager
Papa Gino’s
10.2014 - 09.2017
- Directed operations across 10 locations, driving 15% year-over-year sales growth.
- Enhanced workforce efficiency by 10% via focused training initiatives.
- Increased guest satisfaction scores to 85% in one year.
Education
Serve Safe Certified -
01.2025
Bachelor of Science degree - Food Service Management & Culinary Arts
Johnson & Wales University
Skills
- Management of Diverse Teams
- Project Execution
- Financial Planning
- Technical Competence
- Strategic Action Planning
- Persuasive Communication
- Budgeting and cost control
- Interpersonal Insight
- Strategic Organizational Planning
Previous Experience
Area Manager, Dunkin 08/2009-10/2014
Franchisee, Tim Hortons & Cold Stone Creamery 01/2005-01/2009
Timeline
Operations Manager
Wendy's International
04.2025 - Current
Operating Services Manager
Inspire Brands, Dunkin
07.2022 - 04.2025
Franchisee Business Consultant
Inspire Brands, Dunkin
09.2017 - 08.2022
Area Manager
Papa Gino’s
10.2014 - 09.2017
Serve Safe Certified -
Bachelor of Science degree - Food Service Management & Culinary Arts
Johnson & Wales University