Shannon Decker
Pikeville
Summary
Dedicated Technical Clerk experienced in improving operational processes and providing exceptional customer service. Skilled in time management and active listening, consistently ensuring student needs are met and institutional policies are adhered to.
Overview
22
22
years of professional experience
Work History
Technical Clerk
Chattanooga State Community College
Dayton, TN
04.2022 - Current
- Managed data entry processes to maintain accurate student records and ensure compliance with institutional policies.
- Assisted in the development and implementation of office procedures, improving overall operational effectiveness.
- Assist students with all aspects of the Admissions process.
- Reviewed incoming documents for accuracy and completeness prior to filing.
- Process department and student records (computerized/hard copy).
- Proctor ELearn and RODP testing.
- Administer placement tests including Accuplacer and TCAT test.
- Maintain work flow of office functions and perform general clerical duties such as typing, copying, filing, answering telephone, scanning, taking messages, routing calls, greeting visitors, providing information about all aspects of the college.
- Scan documents for all students to Admissions and Financial Aid while assisting students in these areas in ways that I can be helpful.
- Process student payments and other collected fees in TOUCHNET, as well as distribute parking decals for faculty and students.
- Ensure that the office is stocked with necessary supplies to maintain a smooth flow for the college's director, faculty and adjuncts.
- Submit mileage, ordering supplies, and catering for events as needed.
- Perform other duties as assigned by site director.
- Always being available to work with scheduling to help others.
- Being ready and willing to help the director and faculty to assist in any way possible.
- Collaborated with IT department to troubleshoot technical issues, ensuring minimal downtime for our students.
- Provided exceptional customer service by responding promptly to inquiries from both coworkers and students.
Homemaker/Homeschool Educator
Homeschool Mom
Pikeville, TN
06.2004 - 05.2022
- Above all, this list should start with this; that I loved and dedicated myself to caring for, teaching, and guiding my daughter every day of her life in all aspects of her life to the best of my knowledge and ability alongside my husband.
- Designed and implemented personalized curriculum for my daughter.
- Fostered a supportive learning environment to enhance her engagement in our daily lessons.
- Maintained detailed educational plans to track my daughter's progress.
- Coordinated extracurricular activities to promote social skills in our community.
- Managed household operations while balancing educational responsibilities effectively.
- Read stories, sang songs and facilitated creative play for her.
- Implemented daily routines and activities to stimulate and, hopefully, helped grow a love of learning in her mind.
- Developed individualized lesson plans for my daughter to cater to her needs and talents.
- Walked with her throughout each and every day to help her learn how to stumble without falling, and how to recover when a fall was inevitable.
- Work with other homeschool mothers over the course of 10 years to teach our children in a co-op setting. Which is understanding that not all children learn the same and being willing and able to help them when needed.
- Encouraged my daughter to use her musical talents in the community to perform at various events. This also includes performing for the elderly that could not get out.
- Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
- This list, indeed, is endless...
Education
High School Diploma -
Mustang High School
Mustang, OK05-1998
Skills
Active Listening
Regulatory Compliance
Following Direction
Think for myself
Always try to go ahead of others to work out details
Punctual and Dependable
Enjoy working hard
Great organization skills
Manages time very well
Utilize time being paid for by doing other work when I am caught up
Timeline
Technical Clerk
Chattanooga State Community College
04.2022 - Current
Homemaker/Homeschool Educator
Homeschool Mom
06.2004 - 05.2022
High School Diploma -
Mustang High School