SHANNON DELAVAN COKER
MANAGER (TEAM LEAD) IN FRESH
Sumter,SC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
MANAGER ACADEMY TRAINER OVER SALES FLOOR
Walmart
Sumter, SC
11.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
TEAM LEAD OVER FRESH 5 DEPARTMENTS
Walmart
SUMTER, SC
11.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Online Grocery Associate
WALMART
Sumter, United States
03.2019 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Kicked off on line grocery at this location. Had the most customer feedback of anyone
- RECEIVED A LETTER FROM PRESIDENT OF WALMART
- EXPRESSED APPRECIATION, GRATITUDE, AND THANKS
CASHIER
WALMART
Sumter, United States
01.2018 - Current
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Applied Science - Criminal Justice
CENTRALCAROLINA TECHNICAL COLLEGE
Sumter, SC 08.2016 - 01.2022
Skills
Policies and procedures
undefinedTimeline
MANAGER ACADEMY TRAINER OVER SALES FLOOR
Walmart
11.2022 - Current
TEAM LEAD OVER FRESH 5 DEPARTMENTS
Walmart
11.2022 - Current
Online Grocery Associate
WALMART
03.2019 - Current
CASHIER
WALMART
01.2018 - Current
Associate of Applied Science - Criminal Justice
CENTRALCAROLINA TECHNICAL COLLEGE
08.2016 - 01.2022
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