SHANNON DEROSIER
Woodstock,Georgia
Summary
Current State Farm Auto Injury Claims Specialist seeking an Account Manager role with a State Farm agency. Experienced in explaining coverage, understanding customer concerns, and coordinating timely follow-up. Combines insurance knowledge in claims with business administration and customer relationship experience to support attentive account service and agency growth. Currently pursuing Georgia insurance licensing to write policies.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Auto Injury Claims Specialist
State Farm
Dunwoody, Georgia
10.2025 - Current
- Reviewed State Farm claims files for coverage and loss details while speaking with policyholders about claim status and next steps and recording claim notes in State Farm systems and case files.
- Coordinated repairs, rental inspections, and vendor updates for State Farm claims while reviewing coverage and payment options.
- Resolved claims by approving or denying documents, calculating benefits due, and determining settlement amounts through agreement and releases and evaluating attorney demands.
- Maintained detailed records of all claim activity, including notes from conversations with claimants and representatives.
- Provided customer service by responding quickly to inquiries from claimants about benefits and coverage.
- Worked with other departments to resolve claims processing issues.
- Reviewed claim details and handled negotiations within authority limits to settle claims.
- Interviewed claim parties and witnesses to gather information and schedule investigations.
- Learned State Farm computer software and web-based systems used to process claims.
- Supported communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in claims.
Receptionist
GDCR Attorneys at Law
Marietta, Georgia
06.2025 - 09.2025
- Scheduled appointments and managed attorney calendars for client meetings.
- Delivered strong customer service while supporting internal and external clients.
- Received, sorted, and distributed mail and court documents.
- Answered incoming calls, recorded messages, and routed calls to appropriate departments or personnel.
- Completed conflict checks for attorneys during new client intake.
- Maintained neat reception area by organizing materials and tidying furniture.
Administrative Assistant
Ardent Home Wholesale Furniture Company
Canton, Georgia
12.2019 - 06.2025
- Served as a customer contact for inquiries and orders on phone, providing responsive support and coordinating daily business operations.
- Coordinated product availability, delivery requirements, and vendor communications; followed through on service requests and customer concerns.
- Built customer and vendor relationships through consistent communication, problem resolution, and accurate order records.
- Entered sales data and orders into office and inventory systems.
- Organized files, contracts, and vendor records for office operations.
- Followed through with many other duties.
Elementary Educator
Multiple School Districts
01.1994 - 01.1999
- Dallas ISD (TX), Garland ISD (TX), Acadia Parish Schools (LA), and Cherokee County Schools (GA)
- Managed classroom routines and behavior expectations for diverse elementary learners.
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport building relationships with students, parents and fellow educators.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
Education
Bachelor of Science in Education - Major in Elementary Education; Minor in Speech
East Texas Baptist University
Marshall, TX12-1993
Skills
- Customer relationship management
- Insurance coverage analysis
- Customer needs assessment
- Account service and follow-up
- Issue resolution
- Phone and written communication
- Business operations
- Records management
- Confidentiality
- Microsoft Office Suite
- Attention to detail
- Outbound marketing strategies
- Upselling techniques
- Time management
- Policy interpretation
- Customer service excellence
- Critical thinking skills
- Active listening abilities
- Coverage evaluation
- Settlement negotiation skills
- Claims processing expertise
- Ethical judgment capacity
- Multitasking and organization
- Professionalism
Certification
- Georgia insurance licensing in progress to write policies.
- Texas Teaching Certificate
- Louisiana Teaching Certificate
- Georgia Teaching Certificate
Personal Information
Title: STATE FARM AGENCY ACCOUNT ASSOCIATE CANDIDATE
Timeline
Auto Injury Claims Specialist
State Farm
10.2025 - Current
Receptionist
GDCR Attorneys at Law
06.2025 - 09.2025
Administrative Assistant
Ardent Home Wholesale Furniture Company
12.2019 - 06.2025
Elementary Educator
Multiple School Districts
01.1994 - 01.1999
Bachelor of Science in Education - Major in Elementary Education; Minor in Speech
East Texas Baptist University