Tamara Abercrombie
State Farm
Terrell,TX
1
Language
6
years of professional experience
Results-driven Claims Specialist with expertise in training, operations, and case management. Skillful in claims investigation, data accuracy, and process improvement, achieving optimal outcomes for clients and organizations. Navigates complex systems while mentoring teams and enhancing business operations in fast-paced environments.
Work History
Auto Injury Claims Specialist
1 Year 8 Months- Investigated and managed auto injury claims, ensuring thorough assessment and resolution of personal injury cases.
- Determined liability by analyzing facts of loss, evaluating policy coverage, and synthesizing investigative findings.
- Negotiated settlements in alignment with company guidelines and policy limits, achieving fair resolutions for claimants.
Senior Trainer
2 Years 9 Months- Developed and delivered comprehensive training programs for new employees, enhancing their readiness and integration into the organization.
- Mentored junior trainers and instructional designers, fostering their professional growth and improving training quality.
- Collaborated with subject matter experts to create and improve training content.
- Trained employees on DOS-based systems and workflows, ensuring proficiency in navigation, data entry, and operational processes to support business functions.
Patient Access Representative
10 Months- Addressed patient inquiries on billing and financial matters to ensure clarity and resolution.
- Verified accuracy of data entry in healthcare systems to maintain integrity of patient information.
- Established and managed patient accounts within EMR systems to streamline access to healthcare services.
Education
Bachelor of Arts - Health and Wellness, Minor in Business Administration
Skills
Claims Investigation
Claims management
Claim Assessment
Claims Analysis
Negotiation
Claims Documentation
Medical Recordkeeping
Care Coordination
Process Improvement
Data Entry
DOS applications
Languages
English
Native or Bilingual
Timeline
Auto Injury Claims Specialist
State Farm
11.2024 - 07.2026Read More
Senior Trainer
Concentrix
08.2021 - 05.2024Read More
Patient Access Representative
Christus Health
10.2020 - 08.2021Read More
University of Texas at Tyler
Bachelor of Arts from Health and Wellness, Minor in Business Administration
Read More