Shannon Derr
Retail And Team Manager
Branson,MO
Summary
Proficient Retail and Team Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Store Manager
Christopher & Banks Corp
Branson, MO
02.2010 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Increased profits through effective Customer Service training and troubleshooting profit loss areas.
Store Manager
Forever 21
Springfield, MO
11.2007 - 01.2010
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw, trained and encouraged 60 sales associates and assistant managers, promoting a culture of efficiency and performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
General Manager
Busters Video
Ozark, Missouri
10.2003 - 11.2007
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed effective business plans to align strategic decisions with long-term objectives.
Mortgage Loan Processor
Ozark Bank
Ozark, Missouri
01.2000 - 12.2004
- Coordinated closing process with attorneys, title companies and government clerks.
- Evaluated approvals against established bank and government lending standards.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Worked with underwriters to fix application problems and resolve issues.
Education
High School Diploma -
Ozark High School
Ozark, MO 08.1995 - 05.1999
No Degree - Associate of Arts
Ozark Technical Community College
Springfield, MOSkills
Relationship building and management
Maximizing profitability
Mathematical aptitude
Accurate money handling
Sales expertise
Merchandising
Training and mentoring
Goals and performance
Strategic thinker
Excellent customer service skills
POS systems
Vendor management
Missouri Laws and regulatory compliance
Team leadership and coaching
Accomplishments
- Supervised team of 60 staff members.
- Reached $2 million in sales 7 years in a row
- Recruited, trained and promoted 5 employees into management positions
- Recruited, hired and trained 60 plus employees at one time
Timeline
Store Manager
Christopher & Banks Corp
02.2010 - Current
Store Manager
Forever 21
11.2007 - 01.2010
General Manager
Busters Video
10.2003 - 11.2007
Mortgage Loan Processor
Ozark Bank
01.2000 - 12.2004
High School Diploma -
Ozark High School
08.1995 - 05.1999
No Degree - Associate of Arts
Ozark Technical Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Take care of your people and they will take care of you!
Shannon Derr