Shannon Deserres

• Answered product questions using knowledge of sales and store promotions.
• Resolved customer complaints and maintained a clean and tidy checkout area.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
• Utilized POS system to handle customer cash and credit card transactions.
• Actively listened to customers, handling concerns quickly. Escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Processed refunds and exchanges under company policy.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance.
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• Resolved customer complaints and maintained a tidy checkout area.
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• Redeemed coupons to discount purchases.
• Actively listened to customers, handled concerns quickly escalated major issues to supervisor.

Picking up and dropping off customers from the there current location to there destination interacting with conversation

• Made food according to standard recipes with requested changes for customer satisfaction.
• Strictly followed sanitation and food safety guidelines required by regulatory agencies and companies.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Learned other teammates' work tasks to train as backup.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies for expected customer loads.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.

• Determined customer needs, assisted with selection, and promptly served items to foster positive guest experience.
• Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Assisted customers with product selection by answering questions about food ingredients and nutritional value.
• Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.

• Attended to customer complaints to resolve their issues, handled their money transfers sending or receiving from Money Gram. and handled their returns. Interacted with conversations, and kept things organized
• Developed and maintained courteous and effective working relationships.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Identified issues, analyzed information, and provided solutions to problems.
• Strengthened communication skills through regular interactions with others.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Excellent communication skills, both verbal and written.

• Confer with customers to provide information about products or services, and obtain details of complaints.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
• Utilized POS system to handle customer cash and credit card transactions.
• Met customer service goals and exceeded customer expectations.
• Arranged and replenished service desk displays and merchandise racks to maintain the appearance.
• Resolved customer complaints and maintained a clean and tidy checkout area.
• Answered product questions using knowledge of sales and store promotions.
• Redeemed coupons to discount purchases.
• Actively listened to customers, handled concerns quickly,and escalated major issues to thesupervisor.
• Developed and managed relationships with customers to increase customer loyalty.
• Processed customer orders and accurately handled payment transactions.

• Target Knoxville, TN Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or changes due to customers.
• Assist customers by providing information and resolving their complaints.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Answer customers' questions, and provide information on procedures or policies.
• Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
• Performed cash, card, and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments, and issue receipts.

• Sew garments, using needles and thread or sewing machines.
• Assemble garment parts and join parts with basting stitches using needle sewing machines.
• Trim excess material, using scissors.
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• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.

• Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
• Executed audit phases and entered data into accounting software for analysis.
• Followed established auditing processes to meet internal and regulatory requirements.
• Analyzed data and findings to prepare reports detailing financial information.

• Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
• Executed audit phases and entered data into accounting software for analysis.
• Followed established auditing processes to meet internal and regulatory requirements.

• Confer with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Identified issues, analyzed information, and provided solutions to problems.
• Resolved problems, improved operations, and provided exceptional service.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Completed paperwork, recognizing discrepancies and promptly addressing resolution.
• Handled cash with high accuracy and took care to check bills for fraud.