Shannon Doherty
Greeneville,TN
Summary
Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Experienced driver over several years delivers energetic approach to meeting expectations.
Overview
8
8
years of professional experience
Work History
Clerical Assistant
Lori Call Allstate Agency
Greeneville, TN
09.2022 - Current
- Scanned documents into digital format for storage purposes.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Greeted customers and provided prompt, courteous service.
- Facilitated payment processing for premium payments and renewals.
- Researched relevant policy information to answer customer questions.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Maintained accurate records of customer interactions and transactions.
Grocery Delivery Driver
Instacart Shoppers
Greeneville, TN
06.2019 - Current
- Delivered groceries to customers' homes in a timely manner.
- Ensured customer satisfaction by providing excellent service.
- Adhered to company policies and procedures when delivering goods.
- Followed all applicable traffic laws and regulations while driving.
- Assisted customers with unloading groceries at their homes.
- Practiced safe and secure loading methods to avoid damaging goods.
- Navigated routes with relevant map programs and GPS systems.
Personal Caretaker
Public Partnerships
Greeneville, TN
05.2020 - 07.2021
- Transported client to medical appointments, errands and recreational outings utilizing personal vehicle.
- Performed light housekeeping duties such as laundry, cleaning dishes and vacuuming carpet for client's home, including pet care.
- Provided compassionate, personalized care to a disabled client in her home.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed bill pay, grocery shopping and other errands as requested by my client.
Secret Shopper
Market Force
Peachtree Corners, GA
01.2017 - 05.2019
- Recorded observations of customer interactions with store personnel.
- Noted any discrepancies between expected and actual customer service practices.
- Surveyed merchandise displays for neatness and completeness.
- Evaluated cleanliness and organization of the store environment.
- Observed customer service standards, such as product knowledge and checkout procedures.
- Inspected restroom facilities for cleanliness and availability of supplies.
Education
High School Diploma -
Caldwell High School, Caldwell, ID, US
Caldwell, ID05-1996
Some College (No Degree) - Elementary Education
University of Utah
Salt Lake City, UTSkills
- Order Accuracy Verification
- Clean Driving Record
- Package scanning
- Goods Transport
- Quality Assurance
- GPS Navigation
- Courteous and polite demeanor
- Positive Attitude
- Detail oriented
- Local Delivery
- Independent worker
- Problem-Solving
- Ability to remain professional in difficult situations
Affiliations
- Serve weekly teaching 3-5 year olds at church.
Timeline
Clerical Assistant
Lori Call Allstate Agency
09.2022 - Current
Personal Caretaker
Public Partnerships
05.2020 - 07.2021
Grocery Delivery Driver
Instacart Shoppers
06.2019 - Current
Secret Shopper
Market Force
01.2017 - 05.2019
High School Diploma -
Caldwell High School, Caldwell, ID, US
Some College (No Degree) - Elementary Education
University of Utah
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