CHEYENNE MARTINEZ
Goodyear,AZ
Summary
Detail-oriented administrative and operations professional with experience in document management, data entry, customer service, scheduling, and shipping coordination. Skilled in maintaining accurate records, updating computer systems, handling sensitive information, resolving inquiries, and communicating with customers and external partners. Adaptable and organized, with strong computer literacy and a commitment to document accuracy, timely follow-up, and efficient workflow management.
Overview
4
4
years of professional experience
Work History
Clerical Assistant
U-Haul International UBox
Phoenix, Arizona
04.2026 - Current
- Prepare bill of ladings, shipping documents, and customs paperwork.
- Review freight rates and selected carrier options for shipment routing.
- Resolve shipment delays by updating routes and coordinating follow-up actions.
- Resolve any issues or discrepancies related to deliveries in a timely manner.
- Answer incoming calls and emails
- Prepare reports for internal management.
Scheduler
US dermatology partners
Sun City, Arizona
05.2025 - 03.2026
- Schedule and coordinate appointments for providers using computerized scheduling systems.
- Verify patient demographic and insurance information to maintain accurate and complete records.
- Enter, retrieve, and update information in computer systems with attention to detail and accuracy.
- Communicate with patients by phone to answer questions, clarify information, and resolve scheduling concerns.
- Coordinate appointment details, directions, and related information to ensure a smooth customer experience.
- Collaborate with medical staff to coordinate schedules, resolve issues, and maintain efficient daily operations.
Shipping operations representatives
U-Haul International UBox
Phoenix, Arizona
04.2024 - 04.2025
- Scheduled and coordinated pickup and delivery appointments with transportation companies to support timely shipments.
- Maintained clear communication with field personnel and transportation partners to coordinate logistics and resolve issues.
- Recorded and updated shipment information in TMS and U-Haul systems to maintain accurate operational records.
- Responded to incoming calls, investigated concerns, and resolved logistics-related issues to support efficient operations.
- Tracked appointment updates and communicated relevant information to internal teams and external partners.
Clerical Assistant
Repwest Insurance
Phoenix, Arizona
10.2022 - 09.2023
- Answered incoming calls and emails, responded to customer inquiries, and provided accurate document-related information.
- Created reports and prepared documentation while handling sensitive and confidential information appropriately.
- Organized, maintained, and updated physical filing systems to improve document accessibility and recordkeeping.
- Supported daily administrative operations through accurate data handling, document organization, and information management.
- Assisted with maintaining orderly records and retrieving documentation as needed.
Education
Copper Canyon High School
Glendale, AZSkills
- Document verification
- Records management
- Data entry
- Customer service
- Time management
- Document accuracy & quality control
- Logistics coordination
- Microsoft Office
- Team collaboration
Timeline
Clerical Assistant
U-Haul International UBox
04.2026 - Current
Scheduler
US dermatology partners
05.2025 - 03.2026
Shipping operations representatives
U-Haul International UBox
04.2024 - 04.2025
Clerical Assistant
Repwest Insurance
10.2022 - 09.2023
Copper Canyon High School