Lori Davis
Trenton
Summary
Clerical professional with 10+ years of experience in surgical settings. Expertise in staff training and calendar management, enhancing operational efficiency and patient satisfaction. Aiming to apply skills to streamline administrative processes.
Overview
11
11
years of professional experience
Work History
Clerical Assistant
Lakeshore Surgical
Riverview
09.2014 - Current
- Managed patient records and maintained confidentiality in a busy surgical environment.
- Scheduled appointments and coordinated with healthcare providers for efficient patient flow.
- Assisted in preparing surgical documents and ensured accurate data entry into systems.
- Communicated effectively with patients regarding pre-operative instructions and post-operative care.
- Organized office files and maintained cleanliness in the reception area to enhance efficiency.
- Supported billing processes by verifying insurance information and processing payments.
- Trained new clerical staff on office procedures and software systems used at the facility.
- Collaborated with medical staff to streamline administrative tasks and improve workflow.
- Greeted visitors and customers in a friendly, professional manner.
- Answered phone calls and directed them to the appropriate personnel.
- Scanned documents into digital format for storage purposes.
- Performed data entry tasks with accuracy and speed.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Generated reports using database software programs.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Managed daily office operations and maintained a clean and efficient workspace.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Assisted in preparing surgical documentation and patient information packets.
- Ensured compliance with HIPAA regulations in all patient interactions securely.
Education
High School Diploma -
Riverivew Community High School
Riverview, MI06-1989
Some College (No Degree) - Dental Hygiene
University of Detroit Mercy
Detroit, MISkills
- Patient record management
- Appointment scheduling
- Insurance verification
- Problem solving
- Staff training
- Scheduling and calendar management
- Maintaining records
- Medical records management
- Copying documents
- Self-starter
- Document preparation
- Phone reception
- Fax operations
- Scheduling appointments
- Workers' compensation
- HIPAA compliance
- Clerical support
References
References available upon request.
Timeline
Clerical Assistant
Lakeshore Surgical
09.2014 - Current
High School Diploma -
Riverivew Community High School
Some College (No Degree) - Dental Hygiene
University of Detroit Mercy