Patti Bracken
Hanover Park,IL
Summary
Compassionate Medical Receptionist with over 25 years of experience in healthcare administration. Skilled in managing patient data securely and enhancing patient satisfaction through effective communication and organizational skills. Committed to maintaining compliance with HIPAA regulations and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Medical Receptionist/Clerical
Duly Health & Care
Glen Ellyn, Illinois
10.2014 - 05.2025
- Utilized electronic health record systems to manage patient data and appointments securely.
- Coordinated follow-up appointments and reminders to improve patient compliance.
- Greeted patients warmly, fostering a welcoming atmosphere at front desk.
- Assisted in maintaining a clean and organized reception area for optimal functionality.
- Completed FMLA and short-term disability forms for surgical patients, facilitating their access to necessary benefits.
- Organized and stored medical supplies systematically.
Education
Associate of Applied Science - Medical Secretary
Southern Illinois University, Carbondale
Carbondale, IL05-2023
Skills
- Electronic health records management
- Patient record management
- Patient appointment scheduling
- HIPAA compliance knowledge
- FMLA/Short Term Disability forms
- Insurance verification
- Data entry accuracy
- Medical supply coordination
- Organizational skills and multitasking
- Patient communication
Timeline
Medical Receptionist/Clerical
Duly Health & Care
10.2014 - 05.2025
Associate of Applied Science - Medical Secretary
Southern Illinois University, Carbondale