Jennifer Walters
Medford,WI
Summary
Detail-oriented Medical Receptionist with expertise in electronic health records and insurance verification. Committed to maintaining HIPAA compliance while delivering exceptional customer service and fostering effective communication between patients and healthcare staff.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Aspirus Medford Hospital ED
Medford, Wisconsin
07.2021 - Current
- Greeted patients, checked them in, and updated information in the computer system.
- Handled incoming calls and addressed inquiries from patients and medical offices to provide timely assistance.
- Facilitated communication between medical staff and patients to ensure clarity and understanding.
- Processed insurance information and verified coverage accurately.
- Entered insurance demographics and health history into patient database.
- Managed confidential patient records with care and professionalism.
- Followed strict HIPAA guidelines to protect patient privacy.
- Retrieved faxes and uploaded documents to patient charts for clinical staff support.
- Sent medical records and related correspondence by mail, email, or fax.
- Trained new reception staff on procedures and policies to enhance team efficiency and service quality.
- Communicated with patients with compassion while keeping medical information private.
Education
HSED -
Bay View High School
Milwaukee, WI05-2009
Some College (No Degree) - Vet Technician
North Technical College
Wausau, WI09-2026
Skills
- Electronic health records management
- Electronic medical records handling
- Insurance verification
- Referral verification processes
- Patient registration processes
- Patient consent verification methods
- Patient database oversight
- Health information management
- Medical coding expertise
- Compliance adherence
- HIPAA compliance
- Workflow optimization techniques
- Paperwork coordination skills
- Microsoft Office proficiency
- Customer service excellence
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Time management strategies
- Critical thinking skills
- Patient care techniques
Timeline
Medical Receptionist
Aspirus Medford Hospital ED
07.2021 - Current
HSED -
Bay View High School
Some College (No Degree) - Vet Technician
North Technical College