Sarah Grace Hall
Southern Pines,NC
Summary
Experienced Medical Office Manager with a diverse educational, employment, and cultural background. Holds a B.A. in Anthropology and A.A. degrees. Currently pursuing an M.B.A. online to further enhance skill set. Possesses a keen ability to observe ideas, people, and cultures from a holistic and cross-cultural perspective. Background in Anthropology and Medical Administration enables contribution to the betterment of the world by promoting cultural competence and fostering understanding. Committed to promoting efficiency and teamwork in any professional setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Access to the Hope Family Center
06.2015 - 08.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
Museum Intern
The Museum of the Southeast American Indian
01.2022 - 12.2022
- Assisted with museum curation projects.
- Conducted in-depth research on artists to be featured in a curated exhibit at the North Carolina Museum of Art.
- Facilitated engagement of volunteers and local residents for Lumbee Tribe's annual event.
- Enhanced skills in artifact handling, preservation, and cataloging.
- Investigated archaeological findings and historical context in relation to the Tribe's region.
- Used preservation and conservation techniques to protect artifacts and collections.
- Coordinated museum tours and courses to share museum exhibition expertise with general public.
- Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial, or cultural losses.
- Closely evaluated artifacts, documenting characteristics, measurements, and cultural importance of each piece.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
History Research Intern
Poplar Grove Plantation
01.2023 - 05.2023
- Focused on researching historical contributions of African American equestrians and jockeys in the Southeastern United States.
- Advanced research methodologies and broadened cultural study expertise.
- Led research and procurement of books for museum library expansion.
- Ensured accurate maintenance of museum artifacts within the inventory system.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Attended meetings and presentations to learn project details.
Office Manager
Access to the Hope Family Center
05.2023 - Current
- Supervised everyday tasks at a face-paced familial medical practice.
- Managed reception area operations.
- Coordinated staff communication across departments.
- Acquired significant skills in human resources and managing teams
- Enhanced capabilities in organizational skills, communication efficiency, compassionate interactions, and customer support.
- The office I managed was a family doctor's office
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office and back office staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created organized filing system to manage department documents.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Negotiated and executed contracts on behalf of department.
- Maintained patient medication lists, also assisting nurse staff in faxing/escribing medications.
- Managed Prior Authorization Department & ensured Prior Authorization completion for each patient.
- Coordinated office events, seminars and meetings for staff and clients.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
B.A. - Anthropology
University of North Carolina Wilmington
Wilmington, NC12.2022
A.A. - Art
Sandhills Community College
Pinehurst, NC06.2020
Skills
- Research
- Microsoft
- Logistics/Organization
- Office Management
- Diversity, Equity, Inclusion
- Anthropology
- Bookkeeping
- Staff hiring
- Billing
- Scheduling
- Conflict management
- Administrative oversight
- Operations management
- Database administration
- Payroll and budgeting
- Employee training
- Inventory control
- Human resources
- Office administration
- Project management
- Medical procedures scheduling
- Patient registration
- Insurance eligibility and verification
- Electronic health records management
Affiliations
Lumbee Tribe of North Carolina
Certification
CPR (2024)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Office Manager
Access to the Hope Family Center
05.2023 - Current
History Research Intern
Poplar Grove Plantation
01.2023 - 05.2023
Museum Intern
The Museum of the Southeast American Indian
01.2022 - 12.2022
Medical Receptionist
Access to the Hope Family Center
06.2015 - 08.2020
CPR (2024)
B.A. - Anthropology
University of North Carolina Wilmington
A.A. - Art
Sandhills Community College
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