Kelsie Goins
Versailles,KY
Summary
Front Desk Medical Receptionist with expertise in managing patient appointments and providing exceptional service. Proven ability to remain composed under pressure while resolving conflicts and addressing concerns of patients and staff. Strong communicator with a track record of fostering positive relationships with physicians and office personnel. Committed to delivering high-quality support and completing tasks efficiently.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Central Kentucky Urgent Care
Richmond, Kentucky
08.2023 - 05.2025
- Collected patient information and verified insurance details accurately.
- Managed patient check-in and check-out processes efficiently.
- Scheduled patient appointments using electronic health record systems.
- Processed all medical records requests.
Product Worker
Quanex
Richmond, Kentucky
04.2021 - 03.2023
- Operated machinery to assemble products efficiently and accurately.
- Maintained clean and organized workstations to ensure safety protocols.
- Inspected finished products for quality assurance and compliance standards.
- Followed production schedules to meet daily targets in a timely manner.
- Reported equipment malfunctions to maintenance for prompt repairs and upkeep.
- Cleaned up work area at end of shift to maintain safe working environment.
- Reported any issues to supervisor immediately for resolution.
Head Hostess
Versailles Brewing Company
Versailles, Kentucky
05.2019 - 04.2021
- Coordinated seating arrangements for optimal guest flow and dining experience.
- Managed waitlist using reservation system to enhance guest satisfaction.
- Welcomed guests with a friendly demeanor to create a positive first impression.
- Assisted servers by communicating menu specials and addressing guest inquiries.
- Monitored dining room ambiance to ensure a comfortable environment for patrons.
- Trained new staff on proper hosting procedures and policies.
- Answered telephone to provide dining information and take reservations.
Food Service Worker
Mcdonalds
Versailles, Kentucky
05.2018 - 03.2019
- Prepared and served food in compliance with health and safety regulations.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and dietary restrictions.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Education
High School Diploma -
Woodford County High School
Versailles, KY05-2018
Skills
- Patient registration and scheduling
- Electronic health records management
- Insurance verification and processing
- Customer service excellence
- Cash handling and reconciliation
- Health regulations compliance
- Food preparation and menu knowledge
- Team collaboration and support
- Safety compliance standards
- Machine operation and maintenance
- Materials handling and logistics
- Quality assurance practices
- Supply monitoring and management
References
References available upon request.
Timeline
Medical Receptionist
Central Kentucky Urgent Care
08.2023 - 05.2025
Product Worker
Quanex
04.2021 - 03.2023
Head Hostess
Versailles Brewing Company
05.2019 - 04.2021
Food Service Worker
Mcdonalds
05.2018 - 03.2019
High School Diploma -
Woodford County High School