Shannon Doherty
Indianapolis,IN
Summary
Dynamic professional with extensive experience in patient advocacy and hygiene/ treatment coordination in dentistry. Proficient in CEREC technology, enhancing patient experiences through effective communication and optimal care. Committed to improving clinical and hygiene practices while creating a welcoming environment for all patients.
Overview
8
8
years of professional experience
Work History
Front Office Administrative Hygiene Coordinator and Patient Advocate / Expanded Functions Dental Assistant / Ortho Assistant Trainee
Springhetti Dentistry
Carmel, IN
05.2023 - Current
- Trained in orthodontic procedures and patient care for the past year alongside lead orthodontist.
- Performed iTero scanning, assisted and performed placing Invisalign attachments and IPR, and patient education.
- Coordinated with front desk and clinical teams for efficient patient scheduling and treatment flow.
- Ensured that all waste is disposed of properly according to government regulations.
- Identified opportunities for improvement in existing systems and processes related to hygiene practices.
- Customized prophylactic treatment to individual patients' needs.
- Accurately collected and recorded patient medical and dental histories.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Scheduled patient appointments and managed follow-up care.
- Managed dental records and entered information into system, keeping important patient information on file.
- Established clean, sterile and welcoming environment for patients.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Took medical and dental history and recorded vital signs of patients.
- Provided emotional support to patients and their families during difficult times.
- Explained complex medical terminology to patients and families in an understandable manner.
- Managed database of patient information and frequently used computerized systems to track details.
Expanded Functions Dental Assistant
Moore-Berry Dentistry
Fisher, IN
10.2019 - 05.2023
- Provided chairside assistance for a wide range of procedures including restorative, prosthodontic, cosmetic and surgical treatments.
- Skilled in using CEREC technology for same-day restorations.
- Proficient in taking digital X-rays and CBCTs; holds valid radiology license.
- Assisted in oral surgeries including implant placements, bone grafting, tissue grafting and .
- Delivered high-quality patient care and maintained detailed treatment documentation.
Front Desk Supervisor
Indianapolis Marriott North
Keystone at the Crossing, IN
01.2017 - 07.2019
- Handled everyday guest comments, requests, concerns and communicated with necessary departments to ensure guest satisfaction.
- Overlooked VIP guests/groups to ensure smooth and enjoyable stay throughout the entire experience from check-in/check-out and actual event.
- Effectively trained and assisted team members in hotel policies, services, events, and overall knowledge of hotel practices.
- Conducted payroll and scheduling regularly for the department.
Education
Expanded Functions Dental Assisting Certification -
Dental Office Training by Lynn
Fishers, IN01.2019
Skills
- Scheduling & Patient Communication
- Treatment Coordination
- CEREC Same-Day Crown Technology
- ITero Digital Scanning
- CBCT Imaging
- Oral Surgery & Implant Assisting
- Bone/Tissue Grafting & PRF Handling
- Orthodontic Experience (one year)
- Instrument and room setup
- Nitrous oxide sedation
- Eaglesoft
- Open Dental
- Patient education
- Patient scheduling
- Clinical documentation
- Emotional support
- Effective communication
References
Available upon request.
Timeline
Front Office Administrative Hygiene Coordinator and Patient Advocate / Expanded Functions Dental Assistant / Ortho Assistant Trainee
Springhetti Dentistry
05.2023 - Current
Expanded Functions Dental Assistant
Moore-Berry Dentistry
10.2019 - 05.2023
Front Desk Supervisor
Indianapolis Marriott North
01.2017 - 07.2019
Expanded Functions Dental Assisting Certification -
Dental Office Training by Lynn
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