Stephanie K Winn
Vancouver,WA
Summary
Seasoned Team Member bringing 10 years of customer service experience. Spirited and responsible individual polished in maintaining database systems and managing calendars. Bringing outstanding service skills paired with cheerful, positive attitude.
Overview
11
11
years of professional experience
Work History
Dental Front Office Coordinator /Expanded Functions Dental Assistant
New Image Cosmetic And Family Dentistry
2020.03 - Current
- Eaglesoft proficient.
- Verified, updated and entered patient information into system.
- Improved claims processing efficiency by streamlining workflows and implementing organizational systems.
- Reduced claim resolution time through thorough investigations and timely follow-ups with clients and insurance carriers.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Helped patients complete paperwork and explained processes and procedures.
- Verified policy holder data, including age, contact number and physical address.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Arranged documents for insurance claims.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Dental Restorative and Hygiene Assistant
Main Street Dentistry
2017.07 - 2020.03
- Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, extracting teeth and root canal therapy.
- Maintained patient confidentiality as required by HIPAA.
- Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services.
- Proficient in Dentrix
Dental Assistant
VA Portland Health Care System
2014.02 - 2017.07
- Supported dentist chairside with procedures including periodontal surgeries, restorative, and surgical procedures.
- Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Dental Assistant
Dental Medical Staffing Inc
2012.11 - 2015.03
- Successfully navigated multiple computer systems and applications and utilized search tools to find information.
- Assisted dentist with completing procedures.
Education
Bachelor of Science - Dental Hygiene
Clark College
Vancouver, WACertification - Dental Assistant
Concorde Career Colleg
Portland, OR2012
High School Diploma - general
Glencoe High School
Hillsboro, OR2009
Skills
- Energetic self-starter
- Reliable and punctual
- Friendly, positive attitude
- Excellent communication skills
- Ability to mediate disputes
- Customer-service oriented
- Scheduling and calendar management
- Adaptive team player
- Continuous development
Timeline
Dental Front Office Coordinator /Expanded Functions Dental Assistant
New Image Cosmetic And Family Dentistry
2020.03 - Current
Dental Restorative and Hygiene Assistant
Main Street Dentistry
2017.07 - 2020.03
Dental Assistant
VA Portland Health Care System
2014.02 - 2017.07
Dental Assistant
Dental Medical Staffing Inc
2012.11 - 2015.03
Bachelor of Science - Dental Hygiene
Clark College
Certification - Dental Assistant
Concorde Career Colleg
High School Diploma - general
Glencoe High School
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