Shannon Downey
Kennesaw,Georgia
Summary
Results-driven Install Operation Manager with expertise in customer service, team leadership, and project coordination. Proven ability to enhance operational efficiency and elevate customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Install Operation Manager
McKeon Heating, Air & Plumbing
Kennesaw, GA
08.2015 - Current
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Coordinated cross-departmental projects to streamline workflows and improve customer satisfaction.
- Established relationships with vendors to negotiate favorable terms and ensure timely supply of materials.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
North Cobb High
Kennesaw, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
- Customer Service Training
- Notary
Timeline
Install Operation Manager
McKeon Heating, Air & Plumbing
08.2015 - Current
High School Diploma -
North Cobb High