SHANNON DUFFY
Foxborough
Summary
Administrative professional with success at building positive team dynamics ready to help achieve company goals. Highly organized, passionate, and versatile leader committed to fostering collaborative environments and driving results. Practiced in strategic planning and problem-solving to improve efficiency. Proven history of motivating staff to work together to achieve targets. Exceptional interpersonal skills with quality customer service.
Overview
8
8
years of professional experience
Work History
Project Administrator
Heidrick & Struggles
Tampa, FL
01.2024 - 02.2026
- Coordinated project schedules and resources to ensure timely completion of deliverables.
- Managed documentation and reporting processes, ensuring accuracy and compliance with company standards.
- Developed and maintained project management tools to enhance team collaboration and efficiency.
- Orchestrated smooth-running engagement operations while juggling multiple, critical responsibilities including, managing a high volume of calendar management for candidates, clients, and Consultant(s); maintaining composure under pressure, safeguarding confidential information; and organizing critical documentation with utmost accuracy.
- Collaborated daily with the team and internal stakeholders to drive the delivery of high-quality client deliverables, efficiently and ontime.
- Supported teams with account management and client relationships, including Consultant and candidate expenses, client invoices/receivables and other financial reports as needed.
- Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
Retentions Supervisor
United States Air Force
Wright-Patterson AFB, OH
11.2021 - 10.2023
- Educated staff on organizational mission and goals to help achieve success.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze personnel data.
- Enforced rules and regulations outlined in guidelines to maintain expectations and consistency.
- Monitored workflow to improve employee time management and increase productivity.
- Improved organizational filing systems resulting in improved accessibility and efficiency.
- Provided ongoing training to address staff needs.
Commander Support Staff Technician
United States Air Force
McConnell AFB, KS
02.2019 - 11.2021
- Streamlined operations and prioritized tasks, allowing senior leaders to increase productivity.
- Organized and coordinated senior leaders calendars, scheduling meetings and appointments.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated with fellow staff technicians closely during all stages of project execution, fostering an environment conducive to teamwork and open communication.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues effectively.
- Handled high volume of incoming and outgoing communications and initiated action accordingly.
- Implemented process improvements that streamlined workflows, increasing overall productivity within the unit.
- Managed communications between personnel for continual connections during missions.
Force Management Apprentice
United States Air Force
McConnell AFB, KS
12.2017 - 02.2019
- Managed employee data and privacy to maintain confidentiality per organizational privacy policies.
- Reviewed and processed performance evaluations across multiple data-bases.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues effectively.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
Education
High School Diploma -
Foxborough High School
Foxborough, MA06-2017
No Degree -
Airman Leadership School
Wright-Patterson AFB, OHSkills
- Organization and time management
- Excellent written, verbal and listening communication
- Problem-solving abilities
- People skills
- Teamwork and collaboration
- Customer service
- Computer proficiency
- Database management
- Attention to detail
- Adaptability and flexibility
Accomplishments
- Air Force Commendation Medal- Awarded 2 times
- NCO of the Quarter
- Volunteer of the Year 2020
- Volunteer of the Quarter- Awarded 2 times
- Coined by 8 Senior Leaders
Timeline
Project Administrator
Heidrick & Struggles
01.2024 - 02.2026
Retentions Supervisor
United States Air Force
11.2021 - 10.2023
Commander Support Staff Technician
United States Air Force
02.2019 - 11.2021
Force Management Apprentice
United States Air Force
12.2017 - 02.2019
High School Diploma -
Foxborough High School
No Degree -
Airman Leadership School