Shannon Dunham
1013 Capstone Xing,VA
Summary
Dedicated Medical Courier with a proven track record at Go1, excelling in HIPAA compliance and specimen handling. Demonstrated exceptional customer relationship management and effective communication skills, consistently exceeding delivery expectations. Known for optimizing routes and ensuring timely, safe transport of critical medical supplies, enhancing client satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Medical Courier
Go1
09.2023 - Current
- Ensured compliance with HIPAA regulations while handling patient data during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Reduced risk of specimen contamination, meticulously following handling guidelines.
- Streamlined inventory management for transport supplies, ensuring readiness for all delivery scenarios.
- Enhanced team coordination by effectively communicating with healthcare staff about delivery schedules.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Facilitated urgent deliveries during critical situations, contributing to timely patient diagnostics.
- Tracked delivery status and updated customers for expected delivery time.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Handled receipt, storage, identification and delivery of products for clients.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Obtained signatures for delivery documents and packages.
- Delivered packages to customer doorsteps and business offices.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Strengthened relationships with healthcare providers, understanding and meeting their specific delivery needs.
- Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
- Supported emergency response efforts, prioritizing deliveries based on critical needs.
- Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
- Maintained strict adherence to safety protocols during transport, ensuring specimen integrity.
- Enhanced delivery tracking system accuracy, providing real-time updates to healthcare clients.
Education
Dental Assistant -
Tidewater Community College
Norfolk, VA10.2005
Skills
- HIPAA compliance
- Specimen handling
- Delivery logistics
- Route optimization
- Vehicle maintenance
- Record keeping
- Customer relationship management
- Emergency response
- Quality assurance
- Team collaboration
- Time management
- Attention to confidentiality
- Clean driving record
- Handling pharmaceutical materials
- Valid Driver's license
- Delivering medical records
- Safe driving
- Building physician relationships
- Medical terminology
- Confidentiality
- Delivering time-sensitive specimens
- Coordinating efficient routes
- Processing samples
- Efficient navigation
- Package pickup and delivery
- Vehicle loading
- Pickup of patient documentation
- Sorting
- Heavy lifting
- Dispatch
- Local routes
- Clerical support
- Documentation
- Item tracking
- Returns pickup
- Handheld scanning devices
- Issue escalation
- Item sorting
- Vehicle inspection
- Written communication
- Manual dexterity
- Analytical skills
- Delivery scheduling
- Order verification
Timeline
Medical Courier
Go1
09.2023 - Current
Dental Assistant -
Tidewater Community College
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